360 Score: 3.47
Five9 Contact Center Reviews & Details
- San Ramon, California, US
- $101MN to $500MN
BFSI, Manufacturing, Media and Entertainment, Retail and Consumer Goods, Healthcare and Life Sciences, Energy and Utilities, Government and Public Sector, Information Technology
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
Five9 Contact Center Solution delivers real-time and historical analytics with various key features, such as real-time statistics on call numbers; FCR and ACD via the Five9 Supervisor Application; dashboard alerts for interactions; historical reports based on operational trends and business best practices; and graphical and customization capabilities for easy reporting. The Supervisor App for iPad enables organizations to manage agents while they are outside the contact center. The workforce automation solution facilitates resource optimization, steady occupancy, minimized overtime, accurate traffic volume forecasts, low abandonment rate, and effective change management.
Five9 provides the Five9 Contact Center, which includes contact center software for reporting and WFO. The company offers comprehensive professional services, including application configuration, system integration, and education and training.
- No Weaknesses
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FIVE9 INC Presence in Contact Center Analytics Solutions
Five9 is an established virtual contact center software provider who has its clientele spread across multiple industries. The company boosts its existing contact center analytics product portfolio and expands its customer base through organic and inorganic growth strategies, such as new product launches, product developments, and partnerships. For larger deployments, Five9 delivers its solutions through the field sales team, and for smaller deployments, the telesales team is put to work. Furthermore, the company leverages its large ecosystem of technology and system integrator partners and ISVs to help increase market awareness and drive incremental sales opportunities with new and existing clients. Additionally, the company provides its solution through a Software-as-a-Service (SaaS) business model with recurring subscriptions based primarily on the number of agent seats and minutes of usage.
#1 Product Features and Functionality / Technology Supported
#2 Product Features and Functionality / Applications
#3 Product Features and Functionality / Technology Used
#4 Solutions Offered / Predictive Analytics
#5 Solutions Offered / Speech Analytics
FIVE9 INC QUADRANTS
FIVE9 INC has chosen it’s strengths in these 3 territories