Five9 Contact Center Reviews & Details

Five9 Contact Center Solution delivers real-time and historical analytics with various key features, such as real-time statistics on call numbers; FCR and ACD via the Five9 Supervisor Application; dashboard alerts for interactions; historical reports based on operational trends and business best practices; and graphical and customization capabilities for easy reporting. The Supervisor App for iPad enables organizations to manage agents while they are outside the contact center. The workforce automation solution facilitates resource optimization, steady occupancy, minimized overtime, accurate traffic volume forecasts, low abandonment rate, and effective change management.

USP : Five9 provides the Five9 Contact Center, which includes contact center software for reporting and WFO. The company offers comprehensive professional services, including application configuration, system integration, and education and training.

BUYERS
VENDORS
EXPERTS
3.5
ANALYSTS
 

FIVE9 INC detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.75
2.95
2.05
Product Features and Functionality
3.45
3.15
3.10
Delivery
1.75
3.15
1.95
Support Services
3.45
3.40
2.85
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

FIVE9 INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Services Offered
    Consulting services
  • Product Maturity / Services Offered
    Managed Services
WEAKNESSES
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Applications
    Other Applications
  • Product Maturity / Services Offered
    Any other professional services
  • Product Maturity / Solutions Offered
    Performance Analytics
  • Product Maturity / Solutions Offered
    Text Analytics
  • Product Maturity / Solutions Offered
    Other Services
  • Product Maturity / End Users
    Banking
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / End Users
    Financial Services and Insurance
  • Product Maturity / End Users
    Governmnet and Defense
  • Product Maturity / End Users
    Healthcare
  • Product Maturity / End Users
    IT
See More

Have you EVER used FIVE9 INC Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Used
  • Deployment Model / Hosted
    On-Cloud
  • Pre-Sales Support
    Product Demos
  • Solution Delivery
    Delivery - Direct
  • Technology Supported
    Other Technologies Supported
  • Technology Supported
    Voice User Interface Report
  • Technology Used
    Natural Language Processing (NLP)
  • Technology Supported
    Historical Reporting

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

FIVE9 INC Presence in Contact Center Analytics Solutions

Questions & Answers

TOP REVIEWS

Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.

TOP NEWS


...

Marie Stelle

Engagement Partner - 360Quadrants.com