Genesys Pureconnect Contact Center Reviews & Details

The analytics platform features voice interface reports, application performance reports, customizable reports and dashboards, funnel analysis, export and share, historical reporting, real-time monitoring and reporting, and on-the-fly accessibility. The customer experience platform enables customer engagement and employee engagement, and optimizes business solutions. Genesys provides 3 platform editions based on the requirement of clients - Premier edition for small contact centers, business edition for medium-sized contact centers, and enterprise edition for large contact centers. Each edition offers a unique set of capabilities and is delivered through different deployment models - cloud, hybrid, and on-premises. The services offered by the company include business consulting professional services, support, and care.

USP : Genesys registers its presence in the contact center analytics market with a number of solutions like (Genesys Pureconnect Contact Center) powered by its customer experience platform - Genesys CX Analytics. It enables contact center executives to gain crucial insights into customer interactions and operational data; and provides detailed reporting of application performance, including call data, voice user interface, agent performance, and Service-Level Agreements (SLAs).

BUYERS
VENDORS
EXPERTS
3.6
ANALYSTS
 

GENESYS AEROSYSTEMS detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
4.40
4.35
Product Features and Functionality
4.45
4.20
4.00
Delivery
3.65
4.05
4.90
Support Services
3.90
4.75
5.00
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

GENESYS AEROSYSTEMS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Applications
    Risk and Compliance Management
WEAKNESSES
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Pre-Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Other Support Services
  • Product Maturity / Solutions Offered
    Predictive Analytics
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / End Users
    Manufacturing
  • Product Maturity / End Users
    Media and Entertainment
  • Product Maturity / End Users
    Telecommunication
  • Product Maturity / End Users
    Transportation and Logistics
  • Product Maturity / End Users
    Other End Users
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Support Services
    Level of Support
  • Product Maturity / Product Features and Functionality
    Channel Supported
  • Product Maturity
    Delivery
  • Product Maturity
    Support Services
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Breadth and Depth of Product Offerings
    Products Offered
See More

Have you EVER used GENESYS AEROSYSTEMS Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Services Offered
    Consulting services
  • End Users
    Banking
  • Technology Supported
    Voice User Interface Report
  • Deployment Model
    On-Premise
  • End Users
    Financial Services and Insurance
  • Technology Supported
    Other Technologies Supported
  • Technology Used
    Data Extraction and Mining

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

GENESYS AEROSYSTEMS Presence in Contact Center Analytics Solutions

Questions & Answers

TOP REVIEWS

Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.

TOP NEWS


...

Marie Stelle

Engagement Partner - 360Quadrants.com