Genpact Pricing & Demo
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Summary
The call elimination toolkit delivers insights to optimize Interactive Voice Response (IVR) rates, improve First-Call Resolution (FCR) and cross-channel penetration, and eliminate web breakage. Through customer satisfaction assessment, the company builds and deploys integrated frameworks to capture customer interactions and assess call quality. The reporting services enable clients to access readily deployable, customized, pre-built, and best-in-class reporting templates, which can be plugged into the existing customer data sources or hosted data marts with minimal IT cost. These services also include building and managing data marts to capture data from disparate customer service systems, generating on-demand/customized reports.
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Genpact Reviews
Buyer, Asia Pacific SME Company
Apr 23, 2023
I recently employed Genpacts Contact Center Analytics to help manage customer interactions and have been incredibly impressed by the results. The product is highly innovative and futuristic, offering a range of next-generation features such as machine learning algorithms and automated conversations. These features have been extremely helpful in helping our customer service staff pick up intonations, sentiments, and emotions from customers and providing automated responses - which we would not be able to do without them.
In addition, Genpacts Contact Center Analytics offers fantastic interoperability and integration with other third-party software our organization already owns. This makes it even more cost-effective and saves us from making additional purchases to ensure compatibility.
Overall, I highly recommend Genpacts Contact Center Analytics to any organization that wants to take their customer service to the next level. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9.5/10 rating!
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Buyer, Asia Pacific Company
Mar 28, 2023
I recently employed Genpacts Contact Center Analytics to help manage customer interactions and have been highly impressed with the products functionality. Genpact offers an incredibly intuitive user interface that is easy to understand and makes it very easy to get up and running. Furthermore, the product includes next-generation technology, futuristic use-cases, and machine learning models and algorithms that help to automate conversations.
In terms of cost-effectiveness, I was pleasantly surprised. The total cost of ownership is lower than I had anticipated, and the return on investment has been extremely good. Additionally, Genpacts customer service has been fantastic and they are more than willing to answer any questions that I might have.
Overall, I would highly recommend Genpacts Contact Center Analytics to any organization that wants to take their customer service to the next level. The product is highly innovative, cost-effective, and includes features to power automated conversations. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, Asia Pacific Mid Market Company
Mar 21, 2023
I recently employed Genpacts Contact Center Analytics to help manage customer interaction and have been very pleased with the results. Genpact offers an incredibly intuitive user interface that is easy to understand and makes it very easy to get up and running. Furthermore, the product includes next-generation features, as well as machine learning models and algorithms that help to automate conversations - greatly increasing the efficiency of our customer service personas.
From a financial perspective, Genpacts Contact Center Analytics proves to be very cost-effective. The total cost of ownership is lower than I had anticipated, and the return on investment has been great. Furthermore, Genpacts customer service has been fantastic and they are always willing to help answer questions that I might have.
In conclusion, I strongly recommend Genpacts Contact Center Analytics to any organisation that is looking to take their customer service to the next level. Genpacts product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, Europe Company
Mar 05, 2023
I recently chose Genpacts Contact Center Analytics to help boost my operations and have been incredibly pleased with the products capabilities. Genpact offers an incredibly intuitive user interface, which made it easy for me to quickly get up and running. Furthermore, the product offers machine learning agents that are extremely helpful for all my customer service personas. The models are highly accurate and can pick up intonations, sentiments, and emotions - allowing my staff to provide automated responses without any additional effort.
From a financial perspective, I have been very impressed. The total cost of ownership is far lower than I had anticipated, and the return on investment for our business has been tremendous. Furthermore, Genpacts customer service has been fantastic and they are always willing to help answer any questions I might have.
Overall, I would highly recommend Genpacts Contact Center Analytics to any organization looking to increase their customer service capabilities. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, UK SME Company
Mar 05, 2023
I recently chose Genpacts Contact Center Analytics to help manage customer interactions and have been pleasantly surprised with the results. Genpacts product is highly innovative and offers excellent interoperability and integration with other third-party software. In particular, I find Genpacts machine learning agents to be incredibly useful; they are able to pick up on customer sentiment, intonation, and emotions and provide automated responses that would otherwise be impossible.
In terms of cost, I have been pleasantly surprised. Genpacts Contact Center Analytics is very cost-effective and offers great value for money. Additionally, the customer service has been fantastic and Genpacts team are always willing to work with us to ensure that our needs are met.
Overall, I would highly recommend Genpacts Contact Center Analytics to any organization that wants better customer service. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics an 8.5/10 rating!
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Buyer, Europe Mid Market Company
Feb 23, 2023
I recently chose Genpacts Contact Center Analytics to help manage my operations and have been extremely pleased with the results so far. The product has a range of innovative features, as well as machine learning models and algorithms to power automated conversations - making it much easier for our customer service personas to handle customer queries. Additionally, Genpacts web analytics tools have been incredibly helpful in analyzing data and identifying opportunities for automated processes.
From a financial perspective, I have found Genpacts Contact Center Analytics to be very cost-effective. The total cost of ownership is lower than I had anticipated, and the return on investment has been great. Furthermore, Genpacts customer service has been fantastic - they are always willing to help answer questions that I have.
Overall, I would highly recommend Genpacts Contact Center Analytics to any organization that wants better customer service. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, UK Company
Jan 29, 2023
I recently employed Genpacts Contact Center Analytics to help manage customer interactions and have been very pleased with the results. Genpact offers a great range of innovative features to power automated conversations and enhanced customer service personas. The machine learning models are highly accurate and can pick up intonations, sentiments, and emotions from customers - which has been invaluable in helping us deliver the best possible customer service.
Genpacts Contact Center Analytics has also been able to integrate with the third-party software our company already uses, which eliminates the need for us to buy additional licenses or software. Furthermore, from a cost perspective, the total cost of ownership is far lower than expected, making it a very cost-effective investment.
Overall, I would recommend Genpacts Contact Center Analytics to any organization that wants to take their customer service to the next level. Genpact has a great vision for the future and provides feature-rich products that are easy to use. I give Genpacts Contact Center Analytics an 8/10 rating!
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Buyer, North America SME Company
Jan 22, 2023
I recently employed Genpacts Contact Center Analytics to help manage customer interactions and have been very impressed with the results. The product offers next-generation technology and futuristic use-cases that are truly ground-breaking. Genpact offers machine learning models and algorithms to power automated conversations - which have been a real game-changer. The models are also highly accurate and can pick up on customer sentiment, intonation and emotions; helping to ensure that customers are always getting their message across effectively.
In addition, Genpacts Contact Center Analytics offers great value for money. The total cost of ownership is lower than expected, and we have been achieving a healthy return on investment. Furthermore, the product is very easy to use and requires minimal technical know-how.
Finally, Genpacts company stability and maturity were also reassuring. Having been in business for many years, Genpact is well aware of the challenges companies face and has been able to develop a solution that meets our needs and sets a benchmark in the industry. I give Genpacts Contact Center Analytics a 9.5/10 rating.
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Buyer, North America Company
Jan 16, 2023
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I recently chose Genpacts Contact Center Analytics to help manage my operations and have been extremely pleased with the results so far. The product has a range of innovative features, as well as machine learning models and algorithms to power automated conversations - making it much easier for our customer service personas to handle customer queries. Additionally, Genpacts web analytics tools have been incredibly helpful in analyzing data and identifying opportunities for automated processes.
From a financial perspective, I have found Genpacts Contact Center Analytics to be very cost-effective. The total cost of ownership is lower than I had anticipated, and the return on investment has been great. Furthermore, Genpacts customer service has been fantastic - they are always willing to help answer questions that I have.
Overall, I would highly recommend Genpacts Contact Center Analytics to any organization that wants better customer service. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, North America Mid Market Company
Nov 27, 2022
I recently chose Genpacts Contact Center Analytics to help manage my operations and have been very pleased with the results so far. The product has an incredibly intuitive user interface, which made it easy for me to quickly get up and running. In particular, I find Genpacts machine learning agents to be extremely helpful for all my customer service personas. They are able to pick up intonations, sentiments, and emotions from customers and provide automated responses that my staff would not be able to do without them. In addition, the analytics tools help identify opportunities for automatic processes to be implemented and increasing agent efficiency.
From a cost perspective, I have found Genpacts Contact Center Analytics to be incredibly cost-effective. The total cost of ownership is far lower than I had anticipated, which is a big plus in the current economic climate. Furthermore, the return on investment has been fantastic - with improved customer satisfaction and cost savings.
Genpacts Contact Center Analytics has also provided fantastic interoperability and integration with other third-party software my organization already owns. This makes it even more cost-effective and saves me from making additional purchases to ensure compatibility.
Overall, I would recommend Genpacts Contact Center Analytics to any organization that wants to take their customer service to the next level. The product is highly innovative, cost-effective, and includes powerful features that have made it wasy for us to deliver the best possible customer service. I give Genpacts Contact Center Analytics a 9/10 rating!
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Buyer, UK Mid Market Company
Nov 27, 2022
I recently employed Genpacts Contact Center Analytics to help manage customer interactions and have been impressed with the results. The product offers a suite of next-generation features, as well as machine learning models and algorithms that help to automate conversations - making it much easier for our customer service personas to effectively help customers. Furthermore, Genpacts web analytics tools have been incredibly helpful in analyzing data and helping us identify opportunities for automated processes.
From an economic perspective, I have found Genpacts Contact Center Analytics to be highly cost-effective. The total cost of ownership is lower than I had anticipated, and the return on investment has been beyond what I had hoped for. Genpact also offers great customer service and are more than willing to work with us to ensure that our needs are met.
Overall, I highly recommend Genpacts Contact Center Analytics to any organisation that is looking to take their customer service to the next level. The product is highly innovative, cost-effective, and includes features to power automated conversations. I give Genpacts Contact Center Analytics a 9/10 rating!
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Genpact Presence in
Contact Center Analytics Solutions
Genpact is an established business process management services provider with a global presence. The company leverages from its existing customer base, spread across various industries, globally. It focuses on strengthening its expertise in specific domains for targeted industries by undergoing acquisitions, strategic partnerships, and collaborations with significant industry players as well as academic institutions. Recently, in February 2017, the company extended its partnership with its largest client GE to provide professional services across all GE businesses. This partnership is expected to strengthen Genpact’s analytics portfolio by enabling it to leverage from GE’s advanced analytics portfolio and domain expertise. Further, the company expands its geographical presence to enter the key markets and serve its global clientele efficiently. With the objective of engaging its clients and partners effectively, Genpact opened an innovation center in the Silicon Valley. In alignment with the company’s strategy to focus on targeted industries and engage its stakeholders effectively, the center develops and showcases innovative solutions for finance and accounting, banking, insurance, manufacturing, consumer goods, life sciences, and high-tech enterprises. Genpact delivers solutions to its customers through a global network of 75 service delivery centers in 17 countries, and markets its services to both existing and potential clients through its business development team and global relationship managers. Looking at the organic growth strategies, Genpact is expanding its analytics portfolio with new product launches. The latest initiative in this series is the launch of Neural Chat Assistant solution, an Artificial Intelligence (AI) virtual advisor, designed to improve the customer experience, in February 2017. This product launch was one of the many initiatives taken up by the company to build on its analytics portfolio, powered through AI.
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