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Online
California, USA
2015
$10BN to $50BN
Enterprise
72 Likes
66 Buyers are Negotiating "Group Buyer Deal"

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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HPE
66 Buyers Negotiating
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Strengths
  • +6
    Delivery - Direct
  • +13
    Data Extraction and Mining
  • +14
    Natural Language Processing (NLP)
  • +11
    On-Premise
  • +12
    On-Site Support
  • +13
    Full Time Equivalent
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +10
    Historical Reporting
  • +9
    Log Management
  • +11
    Real-time monitoring and reporting
  • +10
    Risk and Compliance Management
  • +14
    Other Applications
  • +9
    Consulting services
  • +10
    Managed Services
  • +5
    Customer Support
  • +7
    Other Support Services
  • +9
    Product Demos
Weaknesses
  • -13
    Products Offered
  • -5
    Per User Basis
  • -9
    Channel Supported
  • -12
    Hosted / On-Cloud
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -12
    Machine Learning
  • -13
    Remote Support
  • -6
    Other Technology Used
  • -8
    Automatic Call Distributor
  • -9
    Export and Share
  • -8
    Funnel Analysis
  • -5
    Voice User Interface Report
  • -12
    Workforce Optimization
  • -11
    Other Technologies Supported
  • -8
    Training, Support and maintanence services
  • -11
    Any other professional services
  • -11
    Dedicated Account Manager (DAM)
  • -14
    Technical Support
  • -10
    Other End Users
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Company Size :
  Enterprise
  SME
  Startup