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NetFortris Call Center
Online
Plano, TX, US
1994
Enterprise
49 Likes
65 Buyers are Negotiating "Group Buyer Deal"

NetFortris Call Center USP

Netfortris is a software solution provider. The firm gives users cloud-based communication, network management, analytics, and software solutions. The contact centre software being offered by Netfortris aims to reduce wait times along with queue priority and on-demand call recording as well. Furthermore, it provides real-time metrics for monitoring and analyzing the records and data so that the businesses can enhance their service and make the required changes. Request NetFortris Call Center Pricing to get more information.

Summary

Features :

NetFortris offers the following advanced features:
  • Remote Worker Support: To promote and enhance productivity, this platform facilitates the foreign teams by utilizing the included desk phone, softphone, and HUD smartphone application.
  • Daily Reporting: This platform enables organizations to view and analyze how the callers interact and also helps in scheduling workers with computerized email reports.
  • Skill-based Routing: For increasing the efficiency and productivity of the company, the organizations and users can route essential and urgent calls to the more experienced and mature team personnel.

Discussions

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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NetFortris Call Center
65 Buyers Negotiating
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Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +12
    Machine Learning
  • +11
    On-Premise
  • +13
    Remote Support
  • +5
    Per User Basis
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +8
    Automatic Call Distributor
  • +7
    Customizable reprts and Dashboards
  • +8
    Funnel Analysis
  • +9
    Log Management
  • +10
    Risk and Compliance Management
  • +5
    Delivery
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +14
    Technical Support
  • +7
    Healthcare
  • +5
    Performance Analytics
Weaknesses
  • -5
    Artificial Intelligence
  • -14
    Natural Language Processing (NLP)
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -13
    Customer Experience Management
  • -9
    Export and Share
  • -10
    Historical Reporting
  • -11
    Real-time monitoring and reporting
  • -5
    Voice User Interface Report
  • -12
    Workforce Optimization
  • -14
    Other Applications
  • -11
    Other Technologies Supported
  • -10
    Managed Services
  • -5
    Customer Support
  • -11
    Dedicated Account Manager (DAM)
  • -7
    Other Support Services
  • -8
    Software Requirement Specification (SRS)
  • -13
    Cross Channel Analytics
  • -12
    Speech Analytics

NetFortris Call Center Reviews

user-icon

Buyer, Manufacturing, SME

5
Nov 26, 2019

“Help just a click away”

As the machines around us become smarter and more capable by the day, getting help and answers is getting easier. This platform is handy, and an intelligent way for different businesses to assists its users and consumers efficiently and pleasantly without any hassle.
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user-icon

Buyer, Energy and Utilities, SME

5
Nov 26, 2019

“All in one package”

It is crucial to have the right tools when doing a particular task. Netfortris''s contact centre software arrives with a total of six inbuilt tools to help meet the consumers’ needs and provide accurate solutions while also recording and storing information for later analyzing.
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Company Size :
  Enterprise
  SME
  Startup