Nice Incontact Contact Center Reviews & Details

Each of these solutions provides extensive analytics capabilities to support various use cases in a contact center ecosystem. Some of the key applications include call volume optimization, first-contact resolution analytics, IVR journey analytics, customer feedback, customer journey optimization, VoC analytics, speech and text interaction analytics, quality and performance management, workforce management, and real-time guidance and automation. In addition, the company provides training, support, business consulting, professional services, and proactive services.

USP : NICE provides a number of solutions in the contact center analytics market, such as customer engagement analytics, contact center compliance, WFO, VoC, handle time optimization, call volume reduction, back-office performance, and fraud and authentication prevention.
Nice Incontact Contact Center is a cloud based contact center.

BUYERS
VENDORS
EXPERTS
3.3
ANALYSTS

NICE-SYSTEMS LTD detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.45
4.40
4.15
Product Features and Functionality
3.75
4.20
4.45
Delivery
3.40
4.05
3.65
Support Services
4.05
4.75
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NICE-SYSTEMS LTD has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Applications
    Other Applications
WEAKNESSES
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Services Offered
    Any other professional services
  • Product Maturity / Support Services
    Other Support Services
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Variants
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Support Services
    Level of Support
  • Product Maturity / Breadth and Depth of Product Offerings
    Products Offered
  • Product Maturity / Product Features and Functionality
    Channel Supported
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Delivery
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Support Services
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / End Users
    Other End Users
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TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Services Offered
    Consulting services
  • End Users
    Banking
  • Technology Supported
    Voice User Interface Report
  • Solutions Offered
    Predictive Analytics
  • Solution Delivery
    Delivery - Direct
  • End Users
    Financial Services and Insurance
  • Technology Used
    Data Extraction and Mining

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NICE-SYSTEMS LTD Presence in Contact Center Analytics Solutions

Questions & Answers

TOP REVIEWS

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