Nice Incontact Contact Center Reviews & Details
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Summary
Each of these solutions provides extensive analytics capabilities to support various use cases in a contact center ecosystem. Some of the key applications include call volume optimization, first-contact resolution analytics, IVR journey analytics, customer feedback, customer journey optimization, VoC analytics, speech and text interaction analytics, quality and performance management, workforce management, and real-time guidance and automation. In addition, the company provides training, support, business consulting, professional services, and proactive services.
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NICE-SYSTEMS LTD Reviews
Buyer, North America Company
May 10, 2023
of NICE-SYSTEMS LTD.s Contact Center Analytics
I was lucky enough to get my hands on NICE-SYSTEMS LTD.s Contact Center Analytics offering and was immediately pleased with what I found. The product vision made sense, and the features offered comprehensive solutions for the contact center operations.
The user interface was easy to understand and use, making it straightforward to get up and running. Their cost of ownership is also very competitive. The interoperability and integration with other tools was handled gracefully and worked out smoothly for our use case. Their history of stability and maturity in the industry was also of great help here.
Their overall innovation was again very impressive, with clear vision and use of next-generation technologies. Additionally, their customer service was top-notch, with assistance for specific solutions or help for larger issues. This product also gave good value for money, with great performance and reliable results.
Overall, I can highly recommend this product to others in the market, and give it a 4.5/5 rating. The product vision, features, ease of use, cost of ownership, interoperability and integration, companys stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next-generation technology, and value for money all put together make it a great option to consider.
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Buyer, Europe Mid Market Company
Apr 25, 2023
-SYSTEMS LTD.s Contact Center Analytics
I recently had the opportunity to evaluate the Contact Center Analytics offerings from NICE-SYSTEMS LTD. and was pleasantly surprised by the features and value this product offers. The product vision seemed to be well thought out and the features offered comprehensive solutions to the problems faced by contact centers.
The user interface was easy to understand and use, making it simple to get up and running quickly. The cost of ownership is also very reasonable. For our particular use case, its interoperability and integration with other tools made it very easy to implement. This was further bolstered by their strong history of stability and maturity in the industry, indicating confidence in the product.
The overall innovation of the product was impressive, with clear vision into the near future and use of next-generation technologies. They also provide great customer service, with the ability to easily reach out to them for individualized solutions or help. The product also seemed to provide a good value for money, with great performance and reliable results.
In conclusion, I can comfortably rate this offering from NICE-SYSTEMS as 5/5, based on its excellent product vision, features, ease of use, cost of ownership, interoperability and integration, company stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next generation technology and value for money.
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Buyer, Mid Market Company
Feb 20, 2023
of NICE-SYSTEMS LTD.s Contact Center Analytics
I had a chance to review the Contact Center Analytics offerings from NICE-SYSTEMS LTD. and was overall impressed by their product. It had everything needed to address the challenges of contact center operations. The product vision was forward thinking and well thought out, and the features were comprehensive and easy to use.
The user interface of the product was extremely user friendly and intuitive. In addition, the cost of ownership was very reasonable. We found the interoperability and integration capabilities of this offering to be quite useful for our particular requirement. Also, the companys stability and maturity in the industry speaks for itself, with confidence in the product as well.
I can confidently state that the overall innovation present in this product is quite impressive, with a clear use case for future implementation scenarios. The exceptional customer service provided by NICE-SYSTEMS was a pleasant surprise, with quick resolution of the issues. The product also gave us great performance and excellent value for money, making it a great choice to consider.
Overall, I am satisfied with what this product has to offer and would rate it 4/5. The product vision, features, ease of use, cost of ownership, interoperability and integration, company stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next-generation technologies and value for money proved to be great.
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Buyer, SME Company
Jan 22, 2023
-SYSTEMS LTD.s Contact Center Analytics
I was lucky enough to get my hands on NICE-SYSTEMS LTD.s Contact Center Analytics offering and was immediately pleased with what I found. The product vision made sense, and the features offered comprehensive solutions for the contact center operations.
The user interface was easy to understand and use, making it straightforward to get up and running. Their cost of ownership is also very competitive. The interoperability and integration with other tools was handled gracefully and worked out smoothly for our use case. Their history of stability and maturity in the industry was also of great help here.
Their overall innovation was again very impressive, with clear vision and use of next-generation technologies. Additionally, their customer service was top-notch, with assistance for specific solutions or help for larger issues. This product also gave good value for money, with great performance and reliable results.
Overall, I can highly recommend this product to others in the market, and give it a 4.5/5 rating. The product vision, features, ease of use, cost of ownership, interoperability and integration, companys stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next-generation technology, and value for money all put together make it a great option to consider.
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Buyer, Europe SME Company
Jan 14, 2023
-SYSTEMS LTD.s Contact Center Analytics
I had a chance to review the Contact Center Analytics offerings from NICE-SYSTEMS LTD. and was overall impressed by their product. It had everything needed to address the challenges of contact center operations. The product vision was forward thinking and well thought out, and the features were comprehensive and easy to use.
The user interface of the product was extremely user friendly and intuitive. In addition, the cost of ownership was very reasonable. We found the interoperability and integration capabilities of this offering to be quite useful for our particular requirement. Also, the companys stability and maturity in the industry speaks for itself, with confidence in the product as well.
I can confidently state that the overall innovation present in this product is quite impressive, with a clear use case for future implementation scenarios. The exceptional customer service provided by NICE-SYSTEMS was a pleasant surprise, with quick resolution of the issues. The product also gave us great performance and excellent value for money, making it a great choice to consider.
Overall, I am satisfied with what this product has to offer and would rate it 4/5. The product vision, features, ease of use, cost of ownership, interoperability and integration, company stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next-generation technologies and value for money proved to be great.
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Buyer, Enterprise Company
Dec 06, 2022
of NICE-SYSTEMS LTD.s Contact Center Analytics
I recently had the opportunity to evaluate the Contact Center Analytics offerings from NICE-SYSTEMS LTD. and was pleasantly surprised by the features and value this product offers. The product vision seemed to be well thought out and the features offered comprehensive solutions to the problems faced by contact centers.
The user interface was easy to understand and use, making it simple to get up and running quickly. The cost of ownership is also very reasonable. For our particular use case, its interoperability and integration with other tools made it very easy to implement. This was further bolstered by their strong history of stability and maturity in the industry, indicating confidence in the product.
The overall innovation of the product was impressive, with clear vision into the near future and use of next-generation technologies. They also provide great customer service, with the ability to easily reach out to them for individualized solutions or help. The product also seemed to provide a good value for money, with great performance and reliable results.
In conclusion, I can comfortably rate this offering from NICE-SYSTEMS as 5/5, based on its excellent product vision, features, ease of use, cost of ownership, interoperability and integration, company stability and maturity, overall innovation, customer service, supporting futuristic use cases, use of next generation technology and value for money.
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NICE-SYSTEMS LTD Presence in
Contact Center Analytics Solutions
NICE is an established software and services provider for contact center solutions, with a global presence across various industries. It focuses on strengthening its expertise in customer engagement optimization through organic as well as inorganic growth strategic initiatives. The company has made acquisitions and strategic partnerships to expand and diversify its customer engagement analytics solutions, including contact center analytics. The recent initiative in this pursuit was the acquisition of inContact, a cloud contact center solution provider, in May 2015. This acquisition would enable the integration of NICE’s WFO and analytics solutions with inContact’s advanced contact center cloud offerings. In January 2016, another acquisition of Nexidia, a provider of advanced customer analytics, enabled NICE to transform the market by featuring analytics capabilities with unparalleled accuracy, scalability, and performance, thus empowering organizations to significantly expand their analytics usage in critical business use cases. Looking at the organic growth strategy, the company has made progress with its investment in R&D activities to enhance its capabilities. In January 2017, NICE introduced its next-generation interaction analytics solution, based on the Nexidia platform, which incorporates best-of-the-breed capabilities from both Nexidia and NICE, and uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys.
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