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Ontario, Canada
1991
$1BN to $5BN
Enterprise
74 Likes
80 Buyers Negotiating
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Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +12
    Machine Learning
  • +11
    On-Premise
  • +13
    Remote Support
  • +14
    Subscription / Licensing
  • +8
    Automatic Call Distributor
  • +7
    Customizable reprts and Dashboards
  • +8
    Funnel Analysis
  • +9
    Log Management
  • +9
    Product Demos
  • +6
    Sales Support
  • +14
    Technical Support
  • +7
    Healthcare
  • +14
    Predictive Analytics
  • +12
    Speech Analytics
  • +9
    Banking
  • +11
    Retail and Consumer Goods
  • +5
    Delivery
  • +13
    Products Offered
Cautions
  • -9
    Channel Supported
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -14
    Natural Language Processing (NLP)
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -6
    Appication Performance Report
  • -13
    Customer Experience Management
  • -9
    Export and Share
  • -10
    Historical Reporting
  • -11
    Real-time monitoring and reporting
  • -10
    Risk and Compliance Management
  • -5
    Voice User Interface Report
  • -12
    Workforce Optimization
  • -14
    Other Applications
  • -11
    Other Technologies Supported
  • -10
    Managed Services
  • -8
    Training, Support and maintanence services
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