SERVION GLOBAL SOLUTIONS in Contact Center Analytics Solutions

ServIntuit is an omnichannel customer experience platform powered through statistical and machine learning models which predicts customer interaction intent based on events, behavioral patterns, and predictive algorithms. It analyzes customer effort score, customer life time value, intent, and propensity to churn enabling enterprises to identify challenges in their customer’s journey and recommend next best actions. ServInsights is a data analytics platform that enables data integration, customer experience analysis, data analysis, performance assessment and business intelligence analytics. It enables enterprises with actionable insights and data visualization for informed decision-making by tracking all critical contact center KPIs; and performing custom reporting and self-service analytics capabilities.

USP : Servion registers its presence in the contact center analytics market with its CX platforms – ServIntuit and ServInsights.

BUYERS
VENDORS
EXPERTS
3.4
ANALYSTS

SERVION GLOBAL SOLUTIONS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.80
3.95
2.95
Product Features and Functionality
3.70
3.20
1.65
Delivery
4.55
4.55
2.05
Support Services
4.45
3.75
1.50
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SERVION GLOBAL SOLUTIONS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Applications
    Other Applications
WEAKNESSES
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Services Offered
    Any other professional services
  • Product Maturity / Support Services
    Other Support Services
  • Product Maturity / Solutions Offered
    Text Analytics
  • Product Maturity / End Users
    Other End Users
  • Product Maturity / Services Offered
    Consulting services
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Training support and maintanence services
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Support Services
    Level of Support
  • Product Maturity / Breadth and Depth of Product Offerings
    Products Offered
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Variants
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TOP FEATURES
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Product Features and Functionality
    Applications
  • Deployment Model
    On-Premise
  • Deployment Model / Hosted
    On-Cloud
  • End Users
    Banking
  • Technology Used
    Data Extraction and Mining
  • End Users
    Financial Services and Insurance
  • Technology Supported
    Other Technologies Supported
  • Solutions Offered
    Predictive Analytics

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SERVION GLOBAL SOLUTIONS Presence in Contact Center Analytics Solutions

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