Verint registers its presence in the contact center analytics market with a number of customer engagement software and services solutions, powered by its Actionable Intelligence platform. These solutions by Verint are categorized into customer analytics, engagement management, and Workforce Optimization (WFO). Request
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Customer analytics solutions include enterprise feedback management (EFM), interaction analytics, speech analytics, text analytics, and social analytics for capturing and consolidating customer feedbacks and journeys across various channels of interaction. Engagement management enables clients to combine disparate systems and applications for knowledge, process, data, and channels into a unified application with a single interface. WFO helps clients gain crucial insights into people, processes, and operations across various functional areas of an enterprise. The customer engagement product portfolio of the company enables customer-centric organizations to optimize customer engagement, increase customer loyalty, and maximize revenue opportunities, while generating operational efficiencies, reducing costs, and mitigating risks. These solutions can be deployed on-premises or on-cloud.