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Verint Systems
Online
New York, US
1994
$1BN to $5BN
Enterprise
79 Likes
74 Buyers are Negotiating "Group Buyer Deal"

Verint Systems USP

Verint registers its presence in the contact center analytics market with a number of customer engagement software and services solutions, powered by its Actionable Intelligence platform. These solutions by Verint are categorized into customer analytics, engagement management, and Workforce Optimization (WFO). Request Verint Systems Pricing to get more information.

Summary

Customer analytics solutions include enterprise feedback management (EFM), interaction analytics, speech analytics, text analytics, and social analytics for capturing and consolidating customer feedbacks and journeys across various channels of interaction. Engagement management enables clients to combine disparate systems and applications for knowledge, process, data, and channels into a unified application with a single interface. WFO helps clients gain crucial insights into people, processes, and operations across various functional areas of an enterprise. The customer engagement product portfolio of the company enables customer-centric organizations to optimize customer engagement, increase customer loyalty, and maximize revenue opportunities, while generating operational efficiencies, reducing costs, and mitigating risks. These solutions can be deployed on-premises or on-cloud.

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74 Buyers Negotiating
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Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +12
    Machine Learning
  • +11
    On-Premise
  • +13
    Remote Support
  • +5
    Per User Basis
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +8
    Automatic Call Distributor
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +9
    Export and Share
  • +10
    Historical Reporting
  • +9
    Log Management
  • +11
    Real-time monitoring and reporting
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +9
    Consulting services
Weaknesses
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -14
    Natural Language Processing (NLP)
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -8
    Funnel Analysis
  • -11
    Other Technologies Supported
  • -11
    Any other professional services
  • -7
    Other Support Services
  • -7
    Other Services
  • -9
    Banking
  • -7
    Energy and Utilities
  • -10
    Financial Services and Insurance
  • -8
    Governmnet and Defense
  • -13
    IT
  • -8
    Life Sciences and pharmaceuticals
  • -6
    Media and Entertainment
  • -14
    Telecommunication
  • -5
    Transportation and Logistics
Verint Systems Presence in Contact Center Analytics Solutions
Verint is an established software and services provider for customer engagement solution, with a global presence across various industries. It focuses on strengthening its expertise in customer engagement optimization through organic as well as inorganic growth strategic initiatives. The company has made acquisitions and strategic partnerships to expand and diversify its customer engagement analytics solutions, including contact center analytics. The recent initiative in this pursuit was the acquisition of OpinionLab, a customer engagement solutions provider. This acquisition broadened Verint’s capabilities in customer engagement optimization through integration of OpinionLabs’s customer engagement solutions for listening, analyzing, and acting on the Voice of Customer (VoC) across all channels. In February 2016, acquisition of Contact Solutions, a real-time, contextual customer care solutions provider with advanced customer analytics, engagement management, and WFO solutions, strengthened Verint’s omnichannel engagement strategy across the enterprise. Further, Verint also partnered with significant industry players, such as Five9, TeleTech Technology, and Unify to expand its contact center analytics portfolio as well as increase its customer base. Verint leverages from its customer engagement optimization partners, including channel sales partners, hardware and technology partners, and Original Equipment Manufacturers (OEMs), to deliver leading solutions for contact centers, branches, back-office operations, public safety organizations, and trading floors across the globe. Looking at its organic growth strategy, Verint has made progress with its investment in R&D activities, which amounts to more than USD 1 billion till now, to enhance its analytics portfolio. It spends a significant amount of its annual revenue to enhance its capabilities and build on its actionable intelligence platform. The company’s focus on building on its R&D capabilities is reflected through more than 800 patents and patent applications backing its solutions, worldwide. In addition, Verint sells its solutions through direct sales teams and indirect channels, including distributors, systems integrators, Value-Added Resellers (VARs), and OEM partners. Further, the company leverages from participation in certain government-sponsored programs, including those of the Israeli Innovation Authority (IIA), formerly the Office of the Chief Scientist, and in other jurisdictions for the support of R&D activities conducted in those locations.
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