CREATIVE VIRTUAL in Conversational AI Software

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CREATIVE VIRTUAL
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London, UK
2003
Enterprise
54 Likes
60 Buyers Negotiating

Summary

Creative Virtual conversational platform integrates humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. With our innovative virtual agent, chatbot and live chat solutions, backed by our award-winning knowledge management and business intelligence platform, you’re empowered to provide consistent, accurate, personalised and seamless omnichannel engagement.

 

  • Deploy on-premise or in the cloud
  • Open platform to integrate external data into answers
  • Proven scalability above 10M conversations per line of business per year
  • Multi-lingual capabilities
  • Single knowledgebase for consistency across all channels

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Discussions

Strengths
  • +14
    Full Time Equivalent
  • +6
    Per User Basis
  • +5
    Subscription / Licensing
  • +5
    Consulting & Training
  • +7
    Finance
  • +6
    Integration
  • +10
    Large Enterprises (Revenue> 500 Million)
  • +8
    Legal
  • +9
    Medium Enterprises (100 Million<Revenue<500 Million)
  • +9
    Operations
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +7
    Supports
  • +6
    Customer Support
  • +12
    Dedicated Account Manager (DAM)
  • +8
    Others, please specify (Type of Support Services Offered)
  • +10
    Product Demos
  • +11
    Proof of Concept
  • +7
    Sales Support
  • +5
    AI engine (proprietary or third party)
  • +12
    Deployment support on third party platforms
Cautions
  • -13
    Prebuilt, use case specific bots
  • -14
    SDks, API, and s/w frameworks
  • -11
    Platform/Solution Offered
  • -14
    Product variants or licenses (such as enterprise, professional) offered
  • -8
    Through Partners / Third-Party Vendors / MSSPs
  • -10
    IVA
  • -8
    Minimum hardware and/or OS configuration required
  • -6
    Customer redressal mechanism/program
  • -5
    Levels of support (such as silver, gold, and platinum)
  • -7
    Directly
  • -13
    Hosted / On-Cloud
  • -11
    Chatbots
  • -13
    On-Site Support
  • -14
    Remote Support
  • -12
    On-Premise
  • -9
    Software Requirement Specification (SRS)
  • -5
    Technical Support
  • -6
    Others (Features offered)
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