IBM CORPORATION in Conversational AI Software

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IBM CORPORATION
Armonk, USA
1911
Enterprise
86 Likes
82 Buyers Negotiating

Summary

Watson Assistant delivers an engaging, combined problem-solving experience to customers.

Build an Assistant

Watson Assistant offers intuitive interface that simply develops dynamic customer interactions, configure channels and human-agent handoffs to leading customer care platforms with ease in minutes.

Powered by NLU

It trains the assistant to understand customer in natural language through AI technology. Industry-leading natural language understanding (NLU) provides training recommendations to build, run, and improve assistant.

Connect to any system or channel

Watson Assistant can seamlessly get connected to messaging channels, voice channels (IVRs), market-leading customer service desks, or any other application across organization.

Deployment

Watson Assistant runs in any cloud and on-premises environment whether it’s IBM, Amazon, Google or Microsoft.

Discussions

Strengths
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +6
    Per User Basis
  • +5
    Subscription / Licensing
  • +5
    Consulting & Training
  • +7
    Finance
  • +6
    Integration
  • +10
    Large Enterprises (Revenue> 500 Million)
  • +8
    Legal
  • +9
    Medium Enterprises (100 Million<Revenue<500 Million)
  • +9
    Operations
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +7
    Supports
  • +6
    Customer Support
  • +10
    Product Demos
  • +11
    Proof of Concept
  • +7
    Sales Support
  • +9
    Software Requirement Specification (SRS)
  • +5
    Technical Support
Cautions
  • -5
    AI engine (proprietary or third party)
  • -12
    Deployment support on third party platforms
  • -6
    Others (Features offered)
  • -13
    Prebuilt, use case specific bots
  • -14
    SDks, API, and s/w frameworks
  • -11
    Support for number of Language
  • -14
    Product variants or licenses (such as enterprise, professional) offered
  • -8
    Through Partners / Third-Party Vendors / MSSPs
  • -8
    Minimum hardware and/or OS configuration required
  • -11
    Platform/Solution Offered
  • -6
    Customer redressal mechanism/program
  • -5
    Levels of support (such as silver, gold, and platinum)
  • -7
    Directly
  • -13
    Hosted / On-Cloud
  • -12
    On-Premise
  • -11
    Chatbots
  • -10
    IVA
  • -12
    Dedicated Account Manager (DAM)
  • -8
    Others, please specify (Type of Support Services Offered)

IBM CORPORATION Reviews

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Buyer, Asia Pacific SME Company

5
Apr 12, 2023
I recently purchased IBMs Conversational AI offerings and I am overwhelmingly impressed by the product. The product vision, as well as its features, are outstanding, allowing me to create customer-centric experiences without having to do any complicated coding. It has great interoperability and integration, allowing me to switch between different platforms seamlessly. The cost of ownership is also surprisingly low for such a sophisticated product. Furthermore, the company is very experienced in this area, which ensures me that it will remain up-to-date for many years. The customer service provided is also exceptional and really makes me feel appreciated. The use of next-generation technology and the ability to use futuristic use cases are also fantastic. To top it off, I feel like I am getting great value for money.
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Buyer, Asia Pacific Mid Market Company

5
Mar 20, 2023
I recently bought IBMs Conversational AI offerings, and I have to say that it lives up to expectations. The product vision offered is great, with a wealth of customer-oriented features that make it well worth the cost. Additionally, the ease of use, interoperability, and integration is great and I can switch between systems easily. The companys maturity and stability is also great, ensuring that the offering will remain up-to-date for many years. The customer service provided was also top-notch and I was always attended to promptly. The use of innovative technology and the futuristic use cases offered are impressive and I feel like I am getting great value for money.
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Buyer, UK Mid Market Company

5
Mar 17, 2023
I recently purchased the Conversational AI offerings from IBM Corporation and I am so glad I did! The product vision offered is truly revolutionary and groundbreaking with an amazing amount of customer-centric features that I have never seen before in any other AI offerings. Some of the best features are the ease of use and interoperability and integration, allowing me to seamlessly transition between different platforms with ease. Additionally, the cost of ownership was surprisingly low. I am also confident in the companys stability and maturity due to the extensive use of the latest technology, guaranteeing me that the offerings will stay up to date for a long time. Furthermore, IBMs customer service is top-notch and I felt taken care of every step of the way, even with more complicated futuristic use cases. All in all, they offer amazing value for money, as I feel like I am receiving all the latest technology with every purchase.
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Buyer, UK SME Company

5
Feb 27, 2023
I recently purchased IBMs offerings for Conversational AI and the experience has been great overall. The product vision offered is quite impressive and the features are extremely business-oriented, although the usability of some of the features is a bit complicated. On the other hand, the cost of ownership is pleasantly low and the interoperability and integration between multiple platforms is very efficient. IBM Corporation also exudes stability and maturity, as they have been around for many years and are reliable when it comes to customer service. What I really like about this offering is that it enables me to get ahead of the competition with its use of next generation technology and futuristic use cases. All in all, you get amazing value for money.
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Buyer, Asia Pacific Company

5
Nov 28, 2022
I recently purchased IBMs Conversational AI offering, and Im quite pleased with it. The product vision is quite impressive, and the features are top-notch, providing excellent customer-centric experiences. I love the ease of use and interoperability, as I can switch between different platforms quickly and easily. The cost of ownership is quite reasonable, considering the products sophistication. I also feel confident in the companys stability and maturity, as they have been in the business for many years. The customer service provided was outstanding and I received great support when I had a difficult problem. The use of next-generation technology and support for futuristic use cases was much better than expected and really made me feel like I was getting a good value for my money.
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