NUANCE in Conversational AI Software

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NUANCE
48 Likes
74 Buyers Negotiating

Summary

Natural language-based speech recognition

It cutting-edge speech recognition based on Nuance Recognizer and Natural Language Understanding permits diallers to speak naturally in their own words and precisely captures intent increasing self-service utilization and success.

 

Intuitive call steering

It improves the use of the automated system and reducing the need for live agents.

 

Personalized, proactive experience

It identifies contact numbers with existing customer data to actively recognize callers and create a personalized experience that anticipates customer needs and proactively addresses issues reducing time to completion and need for a live agent.

 

 

Cloud and On-Premise offerings

Nuance offers cloud based IVR and on‑premise solutions that brings a full conversational IVR experience while permitting for maximum customer choice and flexibility.

 

Analytics

Advanced application performance reporting and analytics help discover actionable insights to optimize the performance of IVR and meet organizations KPIs.

 

Predictive call handling

It resolves the speed call resolution through the Nuance Prediction Service to anticipate the intent of the dialler and personalized menus or route callers to the right destination faster.

Discussions

Discussions (1)
Buyer
Edgar Kalns's requirement
23/04/2021
"6 months of developer access to Nuance MiX cloud environment. Up to 10 developers. Dev & test environment, not Production."
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Comment
Strengths
  • +6
    Per User Basis
  • +5
    Subscription / Licensing
  • +5
    Consulting & Training
  • +7
    Finance
  • +6
    Integration
  • +10
    Large Enterprises (Revenue> 500 Million)
  • +8
    Legal
  • +9
    Medium Enterprises (100 Million<Revenue<500 Million)
  • +9
    Operations
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +7
    Supports
  • +6
    Customer Support
  • +10
    Product Demos
  • +11
    Proof of Concept
  • +7
    Sales Support
  • +9
    Software Requirement Specification (SRS)
  • +5
    Technical Support
  • +12
    Deployment support on third party platforms
  • +13
    Prebuilt, use case specific bots
  • +14
    SDks, API, and s/w frameworks
Cautions
  • -8
    Through Partners / Third-Party Vendors / MSSPs
  • -8
    Minimum hardware and/or OS configuration required
  • -11
    Platform/Solution Offered
  • -14
    Product variants or licenses (such as enterprise, professional) offered
  • -6
    Customer redressal mechanism/program
  • -5
    Levels of support (such as silver, gold, and platinum)
  • -7
    Directly
  • -13
    Hosted / On-Cloud
  • -12
    On-Premise
  • -11
    Chatbots
  • -10
    IVA
  • -13
    On-Site Support
  • -14
    Remote Support
  • -14
    Full Time Equivalent
  • -12
    Dedicated Account Manager (DAM)
  • -8
    Others, please specify (Type of Support Services Offered)
  • -5
    AI engine (proprietary or third party)
  • -6
    Others (Features offered)
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Company Size :
  Enterprise
  SME
  Startup