• Salesforce CRM is considered to be the most recognised CRM software which covers all the business requirements from sales to marketing. It can move deals faster by tracking customer information and interactions in one place. Make more insightful decisions — faster, and from anywhere — with the most up-to-date information. Drive customer engagement by automating and personalising  email marketing at scale. Deliver exceptional social experiences by connecting them to marketing, sales, and service. 24/7 customer support team to help all users from Small business to Enterprise.

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    • Enterprise
    • California, USA
    • Founded: 1999
    • $10BN to $50BN
    • 25,001 to 30,000
  • The HubSpot growth platform allows entire company work together -- from marketing, to sales, to customer service. The HubSpot CRM is free and this is because the company believes that the entire organisation should have a one unified view. It's the underlying database that powers each HubSpot product, and is the heart and soul of the software.

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    • SME
    • Massachusetts, USA
    • Founded: 2006
    • $101MN to $500MN
    • 1,001 to 5,000
  • Freshsales CRM software, provides features such as AI-based lead scoring, phone, email, activity capture and more which teams can use for better sales capture and capitalize on the available opportunities. The software uses in-built email and phone powered by freshcaller. It surfaces high potential leads - those who exhibit sales-ready buying signals and behaviours. Provides deep diving into a prospect’s engagement level, get context, and plan conversations. Add tasks, set up meetings, send mails and make calls from the deal card.

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    • SME
    • California, USA
    • Founded: 2010
    • $101MN to $500MN
    • 1,001 to 5,000
  • Zoho CRM software helps businesses to grow at faster pace by getting more leads and generating more sales. The unique thing is that the CRM is made in India. It provides 360 degree view of the business to track important sales and marketing opportunities. It allows the user to quickly see the next best possible action for the ongoing deals. It helps in increasing the conversion rate of lead to sale. It also provides mobile support through an app.

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    • Enterprise
    • California, USA
    • Founded: 1996
    • $101MN to $500MN
    • 5,001 to 10,000
  • Pipedrive CRM software helps users to get more leads, sort sales in one place and eliminates the interference of admin to reduce time to close the deal. Track calls, emails and contact history exactly where you need to and have full visibility and control of your schedule. Deep dive into metrics customized for  business and measure company performance against set goals. The CRM can be viewed from anywhere as it is available through mobile app also.

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    • Startup
    • New York, USA
    • Founded: 2010
    • $11MN to $50MN
    • 101 to 500
  • Dynamics 365 is the next generation of CRM and ERP applications which accelerates the growth of the business. Dynamics 365 transforms CRM and ERP by employing intelligence to all forms of data. This allows organisations to grow from reactive business decisions to proactive insights that empower employees to speed up business results. Dynamics 365 is the world’s connected business cloud intended to help better recognize business and act tactically to be successful.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • PipelineDeals CRM give sales teams the tools to win more deals faster. It helps sales teams to track deals at each stage and what's scheduled to close. The sales teams can manage key deliverables, project details, milestones, and deadlines.

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    • Startup
    • Washington, USA
    • Founded: 2006
    • Below $10 MN
    • 1 to 50
  • Nimble is the smart CRM software that works for you everywhere you engage. It automatically unifies contacts, calendar appointments, email inboxes, and social connections into a single companywide relationship manager. Nimble 5.0 delivers a set of powerful enhancements centered on the CRM basics that dramatically improve team relationship management across the organization, including an updated contact record, granular activity tracking, contact privacy, and integrations with Office 365, Power BI, and Azure.

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    • Startup
    • California, USA
    • Founded: 2009
    • Below $10 MN
    • 1 to 50
  • Zendesk Sunshine, the open and flexible CRM software is built on AWS and lets user seamlessly connect and understand all customer data—wherever it lives. It’s fast, powerful, and gives user the freedom to build whatever user want. Sunshine is designed to work with all of business applications, so user can capture every customer interaction, no matter where it comes from.

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    • SME
    • California, USA
    • Founded: 2007
    • $500MN to $1BN
    • 1,001 to 5,000
  • Pipeliner CRM software helps user to rapidly adopt to the system due to its simple architecture which in turn helps the organisation for faster ROI. The CRM is sales friendly and simple. The CRM does not need a full time tech admin. The CRM offers the Mobile App which has built in features and can integrate with anything. The system generates high quality reports and dashboards which can be used for better decision making.

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    • Startup
    • California, USA
    • Founded: 2011
    • $11MN to $50MN
    • 101 to 500
  • Insightly CRM software helps companies and teams to better connect with customers, create unforgettable experiences, and align teams with a CRM. Reach out to customers at the right time to eliminate the competition. Increase teams’ productivity by automating and orchestrating workflow tasks, sending emails, updating records, executing custom code, firing webhooks, and much more.

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    • Enterprise
    • California, USA
    • Founded: 2012
    • $11MN to $50MN
    • 101 to 500
  • SAP Sales Cloud helps user to improve sales with better selling experiences. It provides enhancement to sales reps' day-to-day work experience, while improving customer experiences and accelerating the buying process. Save time and guesswork to accelerate sales with SAP Sales Cloud. Guide sales reps quickly through quotes and contracts. Model and manage sales territories and incentives.

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    • Enterprise
    • Weinheim, Germany
    • Founded: 1972
    • $10BN to $50BN
    • 75,001 to 1,00,000
  • NICE CXone CRM Integrations ​​​empower agents to personalize omnichannel customer service. NICE CXone pre-built customer relationship management (CRM) integrations, such as the CXone ​Agent for Salesforce, empower agents to personalize omnichannel customer service. With these seamless, bidirectional ​​​​​​CXone CRM integrations, user will increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.

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    • SME
    • Central District, Israel
    • Founded: 1986
    • $1BN to $5BN
    • 1,001 to 5,000
  • Apptivo CRM continue to provide highly customizable apps so that the businesses enjoy enhanced collaboration and communication with their customers. Designed to be intuitive and easy to use, Apptivo apps can be 100% integrated to form a seamless solution. Every process can be accessed from a single customizable dashboard. Apptivo also provides the flexibility that is so necessary to today’s leading enterprises. Customers can select the exact apps that are necessary to provide optimal business solutions.

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    • Startup
    • California, USA
    • Founded: 2009
    • $11MN to $50MN
    • 101 to 500
  • Capsule CRM from Zestia is the smart simple online CRM which has simple UI but is feature rich. Capsule works effortlessly with popular functions such as G Suite, Mailchimp, Xero and many more. Helps easily trace conversations, know the history and deliver more personal encounters. Manages the contacts and leads and helps the user to close the deals at faster rate.

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    • Startup
    • Manchester, UK
    • Founded: 2007
    • Below $10 MN
    • 1 to 50
  • Nutshell Pro is complete CRM software and sales automation solution, designed to help sales teams of all sizes optimize their efforts and focus more of their time on building relationships. Nutshell Pro helps businesses to choose the sales model that fits best to the business strategy and grow in future by closing more deals.

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    • Startup
    • Michigan, USA
    • Founded: 2009
    • Below $10 MN
    • 1 to 50
  • Bitrix24 is a comprehensive free CRM software available both online and as self-hosted software that can be installed on your own server. Bitrix24 is also the only free CRM system that comes with integrated call center, so you can make and receive phone calls to/from CRM.

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    • Enterprise
    • Virginia, USA
    • Founded: 2012
    • $11MN to $50MN
    • 101 to 500
  • Agile CRM software is all-in-one, affordable, next-gen CRM. It automate sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging. Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price. Cloud based SaaS service that is mobile-ready, fast, and simple to use.

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    • Startup
    • Texas, USA
    • Founded: 2013
    • Below $10 MN
    • 101 to 500
  • Pega’s AI powered CRM Software is transforming the way enterprises drive greater engagement across the entire customer journey. It helps to engage customers with real-time 1:1 marketing on any channel. Intelligently guide sales professionals and automate the sales process. Serve, satisfy and engage every customer with digital customer service.

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    • Enterprise
    • Cambridge, Massachusetts, US
    • Founded: 1983
    • $500MN to $1BN
    • 1,001 to 5,000
  • Oracle's Siebel CRM software facilitates organizations distinguish their businesses to accomplish maximum top-and bottom-line growth. Siebel provides a combination of transactional, analytical, and engagement features to handle all customer-facing functions. Siebel CRM delivers broad on premise and on demand CRM software that are customized industry solutions with ole-based customer intellect and pre-built assimilation.

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    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • amoCRM a subsidiary of 1C Company connects with the most popular messenger apps: Facebook Messenger, Instagram, Skype, WeChat, Telegram and more. With amoCRM, every conversation is readily available in single unified inbox. amoCRM automatically pulls leads from all sources into a single, unified inbox. All contact data and conversations are synced in real time which cuts the response time.

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    • Startup
    • California, USA
    • Founded: 2004
    • $11MN to $50MN
    • 51 to 100
  • Marketo Sales Connect from Adobe helps users to drive more pipeline faster with coordinated Sales and Marketing engagements. The sales connect drives the business to increase productivity, consistency and identify the best prospects. It also helps user to make decisions as to which leads are prospectus and can be closed at faster rate.

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    • Enterprise
    • California, USA
    • Founded: 1982
    • $5BN to $10BN
    • 10,001 to 15,000
  • Vtiger is one, integrated CRM software that helps companies deliver outstanding customer experiences by breaking barriers between marketing, sales, and support teams. It offers everything needed to increase sales and manage the team. Vtiger CRM is an effortless way to craft delightful customer experiences.

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    • Startup
    • California, USA
    • Founded: 2003
    • Below $10 MN
    • 101 to 500
  • Verint Self-Service Cloud leverages artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management to create a better customer experience (CX) and automate more interactions.

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    • Enterprise
    • New York, US
    • Founded: 1994
    • $1BN to $5BN
    • 5,001 to 10,000
  • Solve CRM offers customizable fields, category tags and activity templates so user can systematically capture specific information about the customers that the company deal with, as well as tailor Solve to turn best practice into business processes. Solve CRM utilizes advanced technologies and best practices to keep information secure.

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    • Startup
    • Alberta, Canada
    • Founded: 2000
    • Below $10 MN
    • 1 to 50
  • InfusionSoft by Keap is the best CRM software with advanced sales and marketing automation, fully-customizable campaigns, and that integrates with the existing apps. Infusionsoft advanced sales pipeline capabilities standardizes process to progress leads through the stages of sales process. Plus, Infusionsoft keeps track of daily tasks, appointments, and next steps.

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    • SME
    • Arizona, USA
    • Founded: 2001
    • $51MN to $100MN
    • 101 to 500
    • Startup
    • 1 to 50
    • Startup
    • 1 to 50
  • Affinity CRM software is an intelligence platform whose mission is to build a smart enterprise platform that modernizes how the business manages and leverages networks. Affinity CRM software uses machine learning and natural language processing. Affinity automatically captures data to interact with every team or organization in contact. Affinity enhances any profile with key relationship details that may not be involved in third party data like Crunchbase, Clearbit, and proprietary datasets. Affinity automatically captures attachments and files from team members, sent for opportunities. It visualizes pipelines to keep business on track.

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    • Enterprise
    • California, USA
    • Founded: 2014
    • Below $10 MN
    • 1 to 50
  • AgencyBloc is an agency management system that helps life and health insurance agencies grow their business with an industry-specific CRM, commissions processing, and integrated business and marketing automation. AgencyBloc provides powerful tools to easily manage, access and report on client, prospect, agent and commission data. Available 24/7 with a cloud-based, industry-specific CRM.

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    • Enterprise

EVALUATION CRITERIA

Below criteria are most commonly used for comparing CRM Software tools.
4.3
4.2
3.94
  • Viability

    • Partnerships & Collaborations

    • Merger & Acquisitions

    • Joint Ventures

    • Important Innovations

  • Sectors

    • Industry Verticals

      BFSI | Healthcare | Oil & Gas | Retail | Transportation & Logistics | Real Estate | Government, Defense, & Public Sector | IT & Telecom | Manufacturing | Education | Media and Entertainment | Travel & Hospitality |
  • Partner Ecosystem

    • Source of Sales by % of contribution

      Direct | Distributors / VARs / OEMs | Agencies & Consultants | Managed Service Providers | System Integrators / Builders |
    • Channels of Demand

      Web Search | Digital Marketing | Field Sales | Events |
  • Geographic Footprint

    • Gegraphies

      USA | Canada | Latin America | UK | Germany | Eastern Europe | Western Europe | Africa | UAE & Middle East | Israel | India & South Asia | China & HK | SEA & Singapore | Japan | Australia & New Zealand |
  • Services

    • Support

      System Integration | Maintenance & Troubleshoot | Live Support Chat | Ticketing | Consulting |
    • Deployment

      Cloud | On-Premise | Hybrid |
  • Features and Functionality

    • Sales Automation

      Contact Management | Quote Management | Opportunity Management | Forecastig & Tracking | Track Customer Feedback | Product & Pricing Management | Contract Management |
    • Reporting & Analytics

      Customizable Reports | Interactive Dashboards | Revenue Analytics | ROI Analytics | SEO / Keyword Analytics |
    • Platform Features

      Workflow Capability | Customization | Performance Management | Internationalization | Test Environments | Content Management | Output Documentation | Real-Time Process Monitoring | APIs | User, Role, and Access Management |
    • Mobile & Social

      Social Network Integration | Mobile User Support | Social Collaboration Features |
    • Marketing Automation

      User tracking capabilities | Marketing Campaigns | Email Marketing | Campaign Management |
    • Integrated Workflows

      Data ImpEx Tools | Email Tracking/Automation | Partner Applications | CRM Integration | Task Management | Calls and Voice |
    • Customer Support Functions

      Customer Support Site | Knowledge Portal | Support Analytics | Case Management | Customer and Contacts Database | Interactive Voice Response (IVR) | Make, Receive, and Record Calls | Products and Version Tracking | Call Scripting |

TOP REVIEWS

Looking for CRM Software? Get help
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#1 in CRM Software

“Great for enterprises not for SME"

(*)(*)(*)(*)( )4
Reporting is amazing on dashboards once developed properly. Functionally works well on mobile devices as well. Hard to setup and very costly if you''re a small to medium sized business.
Vice President,Company Name Classified
Vice President, Company Name Classified
#5 in CRM Software

“Excellent tool for sales management"

(*)(*)(*)(*)( )4
This was great for my small team managing sales and leads. We did a training together, set up some parameters and were good to go.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#13 in CRM Software

“Best calling features"

(*)(*)(*)(*)( )4
Mostly reliant software with great sound quality. Great call routing features and automation.
Other,Company Name Classified
Other, Company Name Classified
#25 in CRM Software

“A great choice for CRM"

(*)(*)(*)( )( )3
The task templates are very useful, and save time. The lack of a "save" button when saving notes.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#26 in CRM Software

“For the smart marketer"

(*)(*)(*)(*)( )4
Infusionsoft is great as a CRM but it is the best solution in my opinion for email nurturing. The features for automation are tremendous.