CRM Software in IT and Telecom

Comparing 176 vendors in CRM Software across 111 criteria.
3 Experts are advising 240 buyers
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Recommended by Buyers

Salesforce CRM is considered to be the most recognised CRM software which covers all the business requirements from sales to marketing. It can move deals faster by tracking customer information and interactions in one place. Make more insightful decisions — faster, and from anywhere — with the most up-to-date information. Salesforce CRM helps to drive customer engagement by automating and personalising  email marketing at scale. 

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The platform allows the entire company to work together - from marketing, sales, to customer service. The CRM is free and this is because the company believes that the entire organization should have one unified view. It's the underlying database that powers each HubSpot product and is the core of the software. Pricing is the strong point of the company as it provides dynamic pricing models. The basic software pricing is free and it provides a bunch of free features.

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Selected by small-360Analysts

Freshsales provides features such as AI-based lead scoring, phone, email, activity capture and more which teams can use for better sales capture and capitalize on the available opportunities. The software uses in-built email and phone powered by freshcaller. It surfaces high potential leads - those who exhibit sales-ready buying signals and behaviours. Provides deep diving into a prospect’s engagement level, get context, and plan conversations. Add tasks, set up meetings, send mails and make calls from the deal card. Freshwork CRM pricing plans suit every kind of CRM budgets. 

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Greg Samuel

Note
Apr 24, 2020
Easy to use interface, with interactive report generation and deep view of sales pipeline
Recommended by Buyers

Pipedrive CRM software enables users to get more leads and manages sales process effectively. It tracks all calls, emails and contact details by providing full visibility eventually managing schedule. Pipedrive is highly secured and provides insights along with reports and dashboards. It streamlines every process required for converting deal into sale. Pipedrive pricing plans are categorized according to the features.

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PipelineDeals CRM enables users to manage their contacts, leads and deals with a single cloud-based platform. PipelineDeals CRM gives sales teams the tools to win more deals faster. It helps sales teams to track deals at each stage and what's scheduled to close. The sales teams can manage key deliverables, project details, milestones, and deadlines. PipelineDeals pricing varies according to the features needed.

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Nimble CRM is the smart CRM software that works from anywhere to get engaged with customers. It combines contact information, calendar schedules, email inbox, and social media interactions into a single CRM system. This CRM provides a set of powerful features centered on the CRM basics that improves team relationship management across the organization. Nimble pricing has two paid plans.

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Zendesk Sunshine, the open and flexible CRM software is built on AWS and lets user seamlessly connect and understand all customer data—wherever it lives. It’s fast, powerful, and gives user the freedom to build whatever user want. Sunshine is designed to work with all of business applications, so user can capture every customer interaction, no matter where it comes from. Zendesk pricing caters to all business types and sizes. 

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Pipeliner CRM software helps user to rapidly adopt to the system due to its simple architecture which in turn helps the organisation for faster ROI. The CRM is sales friendly and simple. The CRM does not need a full time tech admin. The CRM offers the Mobile App which has built in features and can integrate with anything. The system generates high quality reports and dashboards which can be used for better decision making.

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Insightly CRM software helps companies and teams to better connect with customers, create unforgettable experiences, and align teams with a CRM. Reach out to customers at the right time to eliminate the competition. Increase teams’ productivity by automating and orchestrating workflow tasks, sending emails, updating records, executing custom code, firing webhooks, and much more. Insightly pricing varies according to the features.

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SAP Sales Cloud helps user to improve sales with better selling experiences. It provides enhancement to sales reps' day-to-day work experience, while improving customer experiences and accelerating the buying process. Save time and guesswork to accelerate sales with SAP Sales Cloud. Guide sales reps quickly through quotes and contracts. Model and manage sales territories and incentives.

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Nice is the provider of cloud and on-cloud software solutions for organizations. Its integrations consolidate customer data into single interface. It provides quick access to the information needed and delivers personalized service to customers. NICE inContact is contact center management software provided by Nice Systems. This CRM provides insights which helps to optimize workforce management. Nice pricing starts at a very nominal monthly price per user per month.

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Nutshell Pro is complete CRM software and sales automation solution, designed to help sales teams of all sizes optimize their efforts and focus more of their time on building relationships. Nutshell Pro helps businesses to choose the sales model that fits best to the business strategy and grow in future by closing more deals.

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It is all-in-one, reasonably priced, next-gen CRM. It automates sales, marketing, and service in one platform. The platform takes care that there’s no data leakage and permits constant messaging. The platform offers modern CRM features & integrations, easy implementation, and valuable support service at a reasonable price. It offers a Cloud-based SaaS service that is mobile-compatible, fast, and simple to use.

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Oracle software facilitates organizations distinguish their businesses to accomplish maximum top-and bottom-line growth. Siebel provides a combination of transactional, analytical, and engagement features to handle all customer-facing functions. Oracle delivers broad on premise and on demand CRM software that are customized industry solutions with ole-based customer intellect and pre-built assimilation. Oracle CRM pricing plans are ideal for businesses ranging from startups to enterprises. 

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amoCRM a subsidiary of 1C Company connects with the most popular messenger apps: Facebook Messenger, Instagram, Skype, WeChat, Telegram and more. With amoCRM, every conversation is readily available in single unified inbox. amoCRM automatically pulls leads from all sources into a single, unified inbox. All contact data and conversations are synced in real time which cuts the response time. amoCRM Pricing has affordable plans as per the requirements.

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Marketo Sales Connect from Adobe CRM portfolio helps users to drive more pipeline faster with coordinated Sales and Marketing engagements. The sales connect drives the business to increase productivity, consistency and identify the best prospects. It also helps user to make decisions as to which leads are prospectus and can be closed at faster rate. Marketo Sales Connect pricing suits all types of requirements. 

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Vtiger is an integrated software that helps companies deliver outstanding customer experiences by breaking barriers between marketing, sales, and support teams. It offers everything needed to increase sales and manage the team. Vtiger is an effortless way to craft delightful customer experiences. Vtiger CRM pricing plans are ideal for every kind of business requirement.

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Verint Self-Service Cloud leverages artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management to create a better customer experience (CX) and automate more interactions.

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InfusionSoft by Keap is the best CRM software with advanced sales and marketing automation, fully-customizable campaigns, and that integrates with the existing apps. Infusionsoft advanced sales pipeline capabilities standardizes process to progress leads through the stages of sales process. Plus, Infusionsoft keeps track of daily tasks, appointments, and next steps.

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