Updated on: June 14, 2023
SURVEYSPARROW
Claim your ProfileWhat is SURVEYSPARROW?
SurveySparrow is a customer experience management (CEM) startup that helps businesses capture feedback from customers, analyze data, and use the insights to improve customer service. Its platform is designed to provide businesses with an efficient way to survey customers as well as streamlining the process of gathering customer feedback. SurveySparrow offers an easy-to-use web-based survey creation tool that businesses can use to create custom surveys as per their requirements and budget. Along with the survey creation tool, businesses can also leverage the AI-powered data analysis capabilities to gain deeper insights into customer experiences. SurveySparrow also offers a survey library to help businesses make faster decisions and gain customer insights quickly. With the help of this library, businesses can access customer feedback in real-time and have insights at their fingertips. Moreover, SurveySparrow also has an AI-powered Chatbot survey that utilizes the latest Natural Language Processing (NLP) technology to enable businesses to have conversations with customers and measure customer satisfaction.
SURVEYSPARROW Features
- Customization
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards
- Interoperability
- Performance
- Mobility
- Internationalization
- Content Management
- Content Library
- Content Creation
- Platform Search
- Alerts and Notifications
- Visualization
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability
- Employee Pulse Surveys
- Survey Customization
- Science-based templates
- Employee Segmenting
- Peer Recognition
- Social Feedback Portal
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Tagging
- Segmentation
- Custom Reports and Dashboards
- Sentiment Analysis
- NPS/CSAT Scoring
- Online Reviews
- Surveys
- Customer Service Channels
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
SURVEYSPARROW Pricing
Elite
Contact Us
Free
$0.00
- 50 responses per month
- 3 Active Surveys
- Upto 10 Questions Per Survey
- Classic & Chat Surveys
- Self Notifications
- Custom Reports Filter
- Share Via Link, Embed, QR Code, Email
- Response Notifications
- Embedded Survey
- Zapier Integration
Essentials
$49.00
- 15000 Responses
- 3 Admin Users
- Display Logic & Skip Logic
- Accept payments
- Survey Catalog
- Personalize with Hidden variables
- Manual Multilingual surveys
- Randomization
- Multiple Thank You Pages
- Share Via Link, Embed, QR Code
- Share Via, Social Media, Email Embed, Web URL
- Embedded Surveys
- Advanced embed options
- Redirect on completion
- Self Notifications
- Response Notifications
- Schedule Close Date
- Respondent email notifications
- Recurring Surveys
- Custom Response Filter
- Expressions/Calculations
- Cross Tabulation
- Data Exports (CSV, PDF, XLS)
- Schedule reports
- Classic & Chat Surveys
- Password Protected Surveys
- Remove SurveySparrow Branding
- 500+ integrations with Zapier
- Google Sheets Integration
- Facebook Pixel Integration
- Google Tag Manager Integration
- Rybbon Integration
- Slack integration
- monday.com Integration
- ActiveCampaign Integration
- AWeber Integration
- Mailchimp Integration
- Excel Online Integration
- Pipedrive integration
Basic
$19.00
- 5000 Responses
- Accept payments
- Display Logic & Skip Logic
- Personalize with Hidden variables
- Share Via Link, Embed, QR Code
- Share Via, Social Media, Email Embed, Web URL
- Embedded Surveys
- Advanced embed options
- Self Notifications
- Response Notifications
- Schedule Close Date
- Respondent email notifications
- Custom Response Filter
- Custom Response Filter
- Classic & Chat Surveys
- 500+ integrations with Zapier
- Google Sheets Integration
- Facebook Pixel Integration
- Google Tag Manager Integration
- Rybbon Integration
Enterprise
Contact Us
- Display Logic & Skip Logic
- Accept payments
- Survey Catalog
- Personalize with Hidden variables
- Manual Multilingual surveys
- Randomization
- Multiple Thank You Pages
- Response Quota Control
- Constant Sum
- Question & Answer Piping
- Share Via Link, Embed, QR Code
- Share Via, Social Media, Email Embed, Web URL
- Embedded Surveys
- Advanced embed options
- Customizable Email Templates
- Redirect on completion
- Survey Throttling
- Share Via Email
- SDK
- WhatsApp (*Coming soon)
- Self Notifications
- Response Notifications
- Schedule Close Date
- Respondent email notifications
- Recurring Surveys
- Custom workflows
- Smart Contact List
- Webhooks
- Custom Response Filter
- Expressions/Calculations
- Cross Tabulation
- Auto-translate multi-lingual Surveys
- Sentiment Analysis
- Dashboards
- Data Exports (CSV, PDF, XLS)
- Schedule reports
- Edit Survey Responses
- Share Reports As Links
- Export To SPSS
- Case Management
- Classic & Chat Surveys
- Password Protected Surveys
- Remove SurveySparrow Branding
- Custom Sub-domain
- Add Logo To Reports
- Branding & Whitelabeling
- Custom Data Center
- 1 Free Custom SSL
- SMTP Relay
- Activity Log
- SSO
- IP Whitelisting
- Password Policy
- HIPAA
- Custom Implementation
- Custom NDA
- Dedicated Customer Success
- Roles Management
- Sub- Account Management
- Integrations: Zapier, Google Sheets, Facebook Pixel, Google Tag Manager, Rybbon, Excel Online, Mailchimp, Slack, monday.com, ActiveCampaign, AWeber, Zendesk, Freshdesk, Intercom, Hubspot, Pipedrive, Salesforce, PowerBI, Shopify, Tableau
CX Basic
$199.00
- 100000 Responses
- 200000 Email Shares
- 5 Admin Users
- Multi Lingual Surveys (Manual)
- Redirect on completion
- Advanced Follow-Up Question
- Default Answer Values
- Pull contact details in questions
- Track User Location
- 1000 APIs Per Day
- Randomization
- Multiple Thank You Pages
- Personalize with Hidden variables
- Share Via Email, In-App, Web Link, Email Embed, SMS, QR Code, Slack & Teams
- Smart Contact List
- Schedule Close Date
- Password Protected Surveys
- Redirect on completion
- Customizable Email Templates
- Display Logic & Skip Logic
- Question & Answer Piping
- Recurring Surveys
- Webhooks
- Default Workflows
- Survey Scheduling
- Tags & Themes
- NPS Trend Graph
- NPS Word Cloud
- Share Reports As Links
- Schedule reports
- Data Exports (CSV, PDF, XLS)
- Roles Management
- Remove SurveySparrow Branding
- Integrations: Google Sheets, Facebook Pixel, Google Tag Manager, Rybbon, Slack, monday.com, ActiveCampaign, Mailchimp, Zendesk, Freshdesk, Intercom, Hubspot, Pipedrive, Microsoft Teams, Google Analytics, Zapier, AWeber, Excel, Salesforce, PowerBI, Tableau
NPS + CX Suite
Contact Us
- Multi Lingual Surveys (Manual)
- Redirect on completion
- Advanced Follow-Up Question
- Default Answer Values
- Pull contact details in questions
- Track User Location
- 1000 APIs Per Day
- Randomization
- Multiple Thank You Pages
- Custom response limits
- Unlimited Contacts
- Scoring
- Group Rating Question
- Multi Language Answer Translations
- Personalize with Hidden variables
- Share Via Email, In-App, Web Link, Email Embed, SMS, QR Code, Slack & Teams
- Smart Contact List
- Schedule Close Date
- Password Protected Surveys
- Redirect on completion
- Customizable Email Templates
- Custom share limits
- Response Quota Control
- Survey Throttling
- Share Via Whatsapp (*Coming soon)
- Share via SDK
- Display Logic & Skip Logic
- Question & Answer Piping
- Webhooks
- Recurring Surveys
- Default Workflows
- Survey Scheduling
- Custom workflows
- Multi-Lingual NPS Surveys
- Send Reminders
- Tags & Themes
- NPS Trend Graph
- NPS Word Cloud
- Sentiment Analysis
- Expressions/Calculations
- Executive Dashboards
- Import Historical NPS® Data
- Share Reports As Links
- Schedule reports
- Data Exports (CSV, PDF, XLS)
- Edit Survey Responses
- Case Management
- Reputation Management
- TV dashboard
- Roles Management
- Remove SurveySparrow Branding
- Sub-Account Management
- 1 Free Custom SSL
- SMTP Relay
- Password Policy
- IP Whitelisting
- HIPAA
- Custom NDA
- Custom Data Center
- Activity Log
- Custom Domain Name
- Custom Implementation
- Whitelabeling/CSS
- 2FA
- Dedicated Customer Success
- 24/5 Email & Chat Support
- Integrations: Google Sheets, Facebook Pixel, Google Tag Manager, slack, monday.com, ActivCampaign, Mailchimp, Zendesk, Freshdesk, Intercom, Hubspot, Pipedrive, Microsoft Teams, Google analytics, Zapier, AWeber, Excel Online, Salesforce, PowerBI, Tableau
Business
$99.00
- 100000 Responses
- 200000
- 5 Admin Users
- Display Logic & Skip Logic
- Accept payments
- Survey Catalog
- Personalize with Hidden variables
- Manual Multilingual surveys
- Randomization
- Multiple Thank You Pages
- Response Quota Control
- Constant Sum
- Question & Answer Piping
- Share Via Link, Embed, QR Code
- Share Via, Social Media, Email Embed, Web URL
- Embedded Surveys
- Advanced embed options
- Customizable Email Templates
- Redirect on completion
- Share Via Email
- Self Notifications
- Response Notifications
- Schedule Close Date
- Respondent email notifications
- Recurring Surveys
- Custom workflows
- Smart Contact List
- Custom Response Filter
- Expressions/Calculations
- Cross Tabulation
- Auto-translate multi-lingual Surveys
- Data Exports (CSV, PDF, XLS)
- Schedule reports
- Edit Survey Responses
- Share Reports As Links
- Export To SPSS
- Classic & Chat Surveys
- Password Protected Surveys
- Remove SurveySparrow Branding
- Custom Sub-domain
- Add Logo To Reports
- 500+ integrations with Zapier
- Google Sheets Integration
- Facebook Pixel Integration
- Google Tag Manager Integration
- Rybbon Integration
- Slack integration
- monday.com Integration
- ActiveCampaign Integration
- AWeber Integration
- Mailchimp Integration
- Excel Online Integration
- Zendesk Integration
- Freshdesk Integration
- Intercom Integration
- HubSpot integration
- Pipedrive integration
- Shopify Integration
