Updated on: June 14, 2023
TOTANGO
Claim your ProfileWhat is TOTANGO?
Totango is a customer success management platform that helps customers, product teams, and account managers drive product adoption, customer loyalty, and long-term success. Totango helps customers increase their customer experience and engagement. The platform includes customer segmentation, onboarding, product adoption, usage insights, surveys, and NPS score insights. Totango helps product teams progress customer journeys with insights and recommendations. It also helps account managers prioritize their focus on customers based on their engagement, value and usage. Totango helps coordinate customer success efforts across teams enabling companies to identify, engage, and retain customers more effectively.
TOTANGO Features
- CRM Integration
- E-Commerce Integration
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Surveys
- Basic Reporting
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
- Survey Implementation
- Data Analysis
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs
- Account-Level Analytics
- User-Level Analytics
- Segmentation
- Alerts
- Multi-Product Analytics
- User Scoring
- Integrations
- Data Enrichment
- Expandability
- Predictive Modeling
- Opportunity Identification
- Zero-touch Renewals
- Smart Content
- Flexible Sales Process
- Training Mode
- Playbooks
- Multiple Org Charts
- Stakeholder Roles
- Data Analytics
- Dynamic Segmentation
- Journey Optimization
- Journey Reporting
- Trends Reporting
- Dashboards
- Advanced Data Filtering
- Journey Mapping
- Integrations
- Automated Alerts
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Stakeholder Management
- Multiple Branding Support
- Workflows
- Templates
- Checklists
- Monitoring
- Resources
- Content
- Tasks
- Optimization
- Portal
- Engagement
- Branding
- Visibility
- Collaboration
TOTANGO Pricing
Community Edition
Free
- Ready-Made Templates & Playbooks
- Single Unified Customer View
- Automated Lifecycle Management
- Customer Communications
- Executive Console
- AI & Machine Learning
- Data Management
- User Management
- Data Security
- Product Support
- Self Service Administration
- 20+ Integration Partners
Starter
Starting at $249.00
- 2 Users
- Free Accelerator Onboarding Program
- World Class Customer Success & Support Teams
- Unlimited Access to SuccessBLOCs
- + Everything included in Community
Enterprise
Contact Us
- Multiple Teams
- Product & Account Hierarchy
- Dynamic Assignment
- Enterprise User Management (SCIM)
- Enterprise Level Authentication (SSO)
