BRYTERCX in Customer Journey Analytics Software

BryterCX Journey Management Suite provides businesses with tools to visualize, measure, monitor and optimize customer journeys. Journey Watch provides CX professionals with a better visibility into their customers' journeys and sub-journeys across all channels. Journey Explore helps business analysts understand all aspects of customer journeys, allowing them to make more informed decisions on customer experience and operational efficiencies. Journey Foundations helps CX leaders to move from siloed channels to true customer journey alignment.

USP : BryterCX Customer Journey Analytics solution combines omnichannel customer data across multiple channels, enabling CX professionals to measure, track and enhance customer experience. The tools offered by the company explore all customer touchpoints, down to singular events, to expose friction points in the customer journey. It combines BryterCX Technology and Consulting Services to help businesses to identify journeys, create dashboards, train analysts and identify solutions to enhance overall efficiencies and improve CSAT scores.

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS
 

BRYTERCX detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.25
2.20
1.65
Product Features and Functionality
3.95
3.60
2.75
Product Differentiation and Impact on Customer Value
3.30
3.30
3.70
Product Branding
3.20
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

BRYTERCX has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    22 Participants

  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

STRENGTHS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Other support services
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Energy and Utilities
  • Product Maturity / Industry Vertical
    Government and Public Sector
  • Product Maturity / Industry Vertical
    Healthcare and Life Sciences
  • Product Maturity / Industry Vertical
    IT and Telecom
  • Product Maturity / Industry Vertical
    Manufacturing
WEAKNESSES
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Preferred Mode of Delivery
    Full Time Equivalent
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Preferred Mode of Delivery
    Subscription / Licensing
  • Product Maturity / Industry Vertical
    Automotive and Transportation
  • Product Maturity / Industry Vertical
    Other Industry Verticals
  • Product Maturity / Applications Served
    Others (Please Specify)
  • Product Maturity / Data Format
    Video
  • Product Maturity / Touchpoints
    Call center
  • Product Maturity / Touchpoints
    Promotional events
  • Product Maturity / Touchpoints
    Sales representative
  • Product Maturity / Touchpoints
    Survey data
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors
  • Product Maturity / Product Branding
    Level of Support
  • Product Maturity / Services
    Managed Services
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Offerings
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
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TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Data Format
  • services
    Sales Support
  • Product Features and Functionality
    Product Functionality
  • Channel of Delivery
    Directly
  • Industry Vertical
    Travel and Hospitality
  • Deployment Model
    On-Premise
  • Industry Vertical
    Healthcare and Life Sciences
  • Industry Vertical
    Retail and eCommerce

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Marie Stelle

Engagement Partner - 360Quadrants.com