BryterCX Journey Management Suite provides businesses with tools to visualize, measure, monitor and optimize customer journeys. Journey Watch provides CX professionals with a better visibility into their customers' journeys and sub-journeys across all channels. Journey Explore helps business analysts understand all aspects of customer journeys, allowing them to make more informed decisions on customer experience and operational efficiencies. Journey Foundations helps CX leaders to move from siloed channels to true customer journey alignment.
USP : BryterCX Customer Journey Analytics solution combines omnichannel customer data across multiple channels, enabling CX professionals to measure, track and enhance customer experience. The tools offered by the company explore all customer touchpoints, down to singular events, to expose friction points in the customer journey. It combines BryterCX Technology and Consulting Services to help businesses to identify journeys, create dashboards, train analysts and identify solutions to enhance overall efficiencies and improve CSAT scores.