GENPACT in Customer Journey Analytics Software

GENPACT
Online
New York, USA
1997
More than $100 BN
90
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GENPACT USP

Genpact's Cora Journey360 is a flexible journey-mapping product that creates journey maps and personas using real-life customer data and research. It enables businesses to deliver exceptional customer experiences. The software connects the front, middle, and back offices in order to ensure a better customer experience. It also enables users to import customer experience data, measure CX over time, and drive journey-driven transformation initiatives. Request GENPACT Pricing to get more information.

Summary

Genpact offers Cora Journey 360 which helps companies in designing intelligent customer journeys and personas to better implement their customer experience initiatives. The software links with data from multiple sources to deliver powerful customer insights and also allows users to track and benchmark the health of customer experiences at every touchpoint. The solution also empowers CX professionals with a single source of truth and provides real-time dashboards that allow users to easily monitor the health of customer experience.

360 Quadrants

Strengths and Weaknesses
  • +12 Product Functionality
  • +7 Brand Management
  • +12 Campaign management
  • +11 Channel experience analytics
  • +8 Competitive intelligence
  • +6 Customer behavioral analysis
  • +14 Customer Support
  • +5 Sales Support
  • +13 Technical Support
  • +14 Others (Please Specify)
  • +7 Audio/Speech
  • +5 Text
  • +12 Hosted / On-Cloud
  • +10 Breadth and Depth of Product Offerings
  • +11 Product Features and Functionality
  • +9 Product Demos
  • +8 Software Requirement Specification (SRS)
  • +8 licenses
  • +13 Product Branding
  • +7 Automotive and Transportation
  • -10 Others (Please specify)
  • -6 Product Offerings
  • -11 On-Site Support
  • -11 Hybrid
  • -10 On-Premise
  • -5 Per User Basis
  • -6 Directly
  • -7 Through Partners / Third-Party Vendors
  • -13 Customer loyalty and process management
  • -10 Customer relationship management
  • -5 Customer segmentaion and targeting
  • -6 Other support services
  • -9 Branch/Store
  • -14 Others
  • -12 Sales representative
  • -13 Survey data
  • -8 Energy and Utilities
  • -12 Government and Public Sector
  • -11 IT and Telecom
  • -5 Media and Entertainment
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Top Features

  1. Product Features and Functionality / Applications Served
  2. Product Features and Functionality / Data Format
  3. Applications Served / Brand Management
  4. Applications Served / Customer behavioral analysis
  5. Applications Served / Channel experience analytics
  6. Applications Served / Competitive intelligence
  7. Product Features and Functionality / Product Functionality
  8. Applications Served / Campaign management
  9. Applications Served / Others (Please Specify)
  10. Data Format / Text
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