GENPACT in Customer Journey Analytics Software

Genpact offers Cora Journey 360 which helps companies in designing intelligent customer journeys and personas to better implement their customer experience initiatives. The software links with data from multiple sources to deliver powerful customer insights and also allows users to track and benchmark the health of customer experiences at every touchpoint. The solution also empowers CX professionals with a single source of truth and provides real-time dashboards that allow users to easily monitor the health of customer experience.