IBM services include business consulting, technology services, financing, and training, and provides its AoT solutions to various types of end-users, such as application developers, business analysts, data scientists, and consultants. Hence, the company has robust delivery functionalities. Clients can also make use of pre-sales support which includes product demos, entitled system support, and support portal to resolve their queries and learn about the company’s products quickly. The type of support, i.e. on-site or remote, can be decided by the client depending upon the issue faced and cost to resolve it. The post-sales support of IBM includes technical support along with customer support and sales support.
IBM offers IBM Watson and IBM Bluemix solutions under its IoT Analytics Software. Organizations can make use of Watson IoT, which uses the Bluemix platform to analyze IoT data. Bluemix platform takes data from sensors and sensor-enabled devices and performs analytics on it. The platform makes use of Complex Event Processing (CEP) to analyze real-time streaming data for generating and determining patterns and create insights using business indexes and data streams. Watson AoT processes structured and unstructured data obtained from flat files, in-database, data warehouse, Hadoop, and spreadsheets (IBM SPSS Statistics, Excel files, CSV files, and SAS files). IBM also offers readymade IoT solutions enabling organizations implement it quickly.
- No Weaknesses