Freshservice ITSM Software Pricing & Demo
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Summary
Freshservice ITSM software provides modernized IT service-desk solutions that are easy-to-use and simple-to-configure. The software is built with a user-friendly interface that is easy to set up and comes with multi-channel support. Freshservice ITSM software increases the engagement of the service desk significantly, providing a better experience not only for the users but also for the agents of the company, effectively bridging the gap between IT and the business.
Freshservice Pricing:
Freshservice offers both free and paid plans for the users to choose from based on their feature requirements. Freshservice Pricing segmentation can be listed as follows:
- Freshservice Pricing (billed monthly)
- Blossom (for small teams) - ₹1,499/agent/month
- Garden (for growing teams) - ₹2,999/agent/month
- Estate (for large teams) - ₹ 4,499/agent/month
- Freshservice Pricing (billed annually)
- Blossom - ₹999/agent/month
- Garden - ₹2,499/agent/month
- Estate - ₹3,499/agent/month
- Forest - 4,499/agent/month (yearly commitment only)
Freshservice Demo:
The developers allow the users to schedule a demo for themselves. The demo is an hour session wherein they will be acquainted with the gist of the software. A product consultant will be available throughout the session to solve the queries of the users, if any, demonstrating each and every feature of the software. The user can get access to the demo by visiting the official website of the software and tapping on the ‘Request a Demo’ tab and feeding in the basic details.
Freshservice Features:
- IT Service Desk
- Sets up a completely personalized IT system, strictly adhering to the company’s policies and strategies
- Offers a service catalog under which it provides various services such as incident management, SLA management, knowledge management, etc
- ITSM
- Automates mundane tasks through intuitive systems by allowing the user to plan and track effectively along with the entire team on board
- Provides services like problem management, change management, release management
- IT Project Management
- Manages tasks by organizing them into categories and subcategories whilst streamlining individual and team workflow
- Provides an integrated ITSM platform wherein the user could collaborate with teammates and across teams in real-time
- IT Asset Management
- Allows the user with full control of the assets by automatically discovering new assets and keeping track of the old ones
- Manages contracts by keeping track of third-party vendors and regularly notifying the user through Contract Scheduler
- Reporting
Provides cross-module reports, custom reports, pre-defined reports, solved queries of the user through the Natural Language Query system and easily breaking down insights and improving performance
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Freshservice ITSM Softwar Reviews
Buyer, Enterprise Company
Feb 13, 2023
I recently began trialing Freshworkss Cloud ITSM offerings for our small business, during which I had the pleasure of working with their customer service team to set up our account. My overall experience was extremely positive and Im truly impressed with their product suite and the value they offer. Our IT team really loves the product vision of the Freshworks Cloud ITSM service. We find it very user friendly and easy to use; the systems excellent out of the box features made our transition to Freshworks a breeze. The important part is the cost of ownership which is quite competitive with other similar vendors as cost is always an important factor when making decisions.
The interoperability and integration features of Freshworks worked exactly as expected and after setting up our environment, have had no issues so far. Moreover, the companys stability and maturity has been evident in the quality of the service weve received; Im quite impressed with how well Freshworks continues to stay up-to-date on the latest technology trends. As for customer service and overall innovation, Ive only had a positive experience working with and using Freshworks Cloud ITSM.
Overall, Im very pleased with the Freshworks Cloud ITSM offering and happily recommend Freshworks to other small businesses. With Freshworks, you get a good value for your money, which is always nice. Im confident that any business who chooses to use Freshworks will get the most out of their investment.
Rating: 8/10
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Buyer, SME Company
Feb 06, 2023
I recently began trialing Freshworkss Cloud ITSM offerings for our small business, during which I had the pleasure of working with their customer service team to set up our account. My overall experience was extremely positive and Im truly impressed with their product suite and the value they offer. Our IT team really loves the product vision of the Freshworks Cloud ITSM service. We find it very user friendly and easy to use; the systems excellent out of the box features made our transition to Freshworks a breeze. The important part is the cost of ownership which is quite competitive with other similar vendors as cost is always an important factor when making decisions.
The interoperability and integration features of Freshworks worked exactly as expected and after setting up our environment, have had no issues so far. Moreover, the companys stability and maturity has been evident in the quality of the service weve received; Im quite impressed with how well Freshworks continues to stay up-to-date on the latest technology trends. As for customer service and overall innovation, Ive only had a positive experience working with and using Freshworks Cloud ITSM.
Overall, Im very pleased with the Freshworks Cloud ITSM offering and happily recommend Freshworks to other small businesses. With Freshworks, you get a good value for your money, which is always nice. Im confident that any business who chooses to use Freshworks will get the most out of their investment.
Rating: 8/10
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Buyer, Mid Market Company
Dec 12, 2022
1
I recently began trialing Freshworkss Cloud ITSM offerings for our small business, during which I had the pleasure of working with their customer service team to set up our account. My overall experience was extremely positive and Im truly impressed with their product suite and the value they offer. Our IT team really loves the product vision of the Freshworks Cloud ITSM service. We find it very user friendly and easy to use; the systems excellent out of the box features made our transition to Freshworks a breeze. The important part is the cost of ownership which is quite competitive with other similar vendors as cost is always an important factor when making decisions.
The interoperability and integration features of Freshworks worked exactly as expected and after setting up our environment, have had no issues so far. Moreover, the companys stability and maturity has been evident in the quality of the service weve received; Im quite impressed with how well Freshworks continues to stay up-to-date on the latest technology trends. As for customer service and overall innovation, Ive only had a positive experience working with and using Freshworks Cloud ITSM.
Overall, Im very pleased with the Freshworks Cloud ITSM offering and happily recommend Freshworks to other small businesses. With Freshworks, you get a good value for your money, which is always nice. Im confident that any business who chooses to use Freshworks will get the most out of their investment.
Rating: 8/10
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Buyer, Education, SME
May 06, 2020
“Provides Infinite Improvements”
Freshservice helps the companies drive intelligence by providing powerful insights through precise reports and keeping track of the most important data.
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Buyer, Telecom Infrastructure, SME
May 06, 2020
“More Visibility into End-to-end Issues”
Provides the users with speedy implementation of the software and more transparency in the work schedule by providing instant solutions to the most complex issues.
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