ServiceDesk Plus Pricing & Demo

It aids IT service teams in organizations to automate and optimize their service procedures. It assists service teams with the everyday resolution and management of requests and improving customer service. It allows for process automation that facilitates automatic ticket dispatch and reduces business downtime. It comes with a variety of tools for asset management, SLA management and knowledge and project management. Teams can employ the business rules features for further automation of business processes like ticket classification and assignment etc. It is available as both an on-premise or cloud-based solution.

Pricing:

The pricing is categorised into three plans: Standard, Professional and Enterprise each custom built for a specific type of user, making sure that all their needs are fulfilled. However, the ServiceDesk Plus pricing quote for them is subject to customization. Users can obtain them upon inquiry or by contacting the support team.

ServiceDesk Plus ITSM Software Demo:

ServiceDesk Plus ITSM software offers customers free and personalized live demos of the product and its various features. Users can also take advantage of its huge online resources in the form of case studies, webinars etc.

ServiceDesk Plus ITSM Software Features:

Incident, problem and project management

• Manage the lifecycle of service tickets and improve service agent productivity along with monitoring SLA compliance all through a single interface
• Classify and analyse problems to find their root cause easily and create projects, allocate resources and track their progress

Reporting and integrations 

• Drive business decision by generating custom reports to discover insights and monitor service desk performance in real-time through dashboards
• Collaborate with other management tools via integrations to improve functionality

Self-service portal and knowledge base 

• Allow end users to easily create requests and notify them about its progress and approvals through a self-service portal
• Facilitate end-users to solve repeat incidents with known solution that can be accessed via the knowledge base

Workflow automation 

• Automate complex workflows by creating business rules that handles requests by performing criteria-based actions
• Assign tickets to agents automatically based on availability using round-robin or load-balancing methods 

Asset and inventory management

• Capture and import all data regarding assets into the service desk interface using scanning techniques 
• Manage all software assets including purchasing, maintenance, usage and disposal