Zendesk ITSM Pricing & Demo

Zendesk ITSM Software brings an online help desk software that has been designed to create better customer relationships. The Zendesk Support help desk automates tracking, prioritizing, solving customer support tickets. It is a completely customizable help desk that scales with the business. The  Support help desk has been built with the CMDB concept at its core making it easy to reach customers on any channel and equip agents with a full history of all interactions. 

Zendesk ITSM Software is currently being used by 200,000 teams that have helped them to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk Features 

→ Collaboration

• Allows agents to CC coworkers and share information using internal notes on tickets
• Gives access and editing permissions for views, reports, customer lists, macros, and dynamic content

→ Management 

• Create and share macros to respond quickly with a standard response and set of actions to common service requests
• Combine critical assets into a single interface such as information systems, on-premise information, third party business apps, and self-service

→ Customization

• Customize views to let agents see their queue based on ticket status, assignee, group, or other conditions.
• Customize to fit any workflow

→ Time management 

• Coordinate team’s efforts with scheduled business hours, time tracking, and SLAs ensuring time efficiency
• Ensures timely and efficient management of available resources with putting any undue strain

Zendesk ITSM Pricing 

Based on your business requirements, Zendesk ITSM pricing starts from $5 per month.  

Here are the details different Zendesk ITSM pricing segments:

1. Support - starts at $5 user/month, which further offers options such as:

• Support 
• Support Suite
• Custom-Built

1. Sales - $19 user/month, offering two options i.e:

• Sell
• Sales Suite

1. Platform  - $59 user/month, with 3 option namely:

• Lite: $0 include with support enterprise and support suite enterprise
• Professional: $19 agent/month
• Enterprise:  $59 agent/month  

Zendesk Demo 

Zendesk ITSM Software provides a demo on request. You can go to the website and fill in the details required to watch a demo. The demo helps the customers to adapt to this software and check how to use it efficiently for the project.