NICE in Voice Analytics Software

Nice offers customer engagement platforms that capture customer interactions and transactions across multiple channels, and applies analytics tools to deliver real-time insights. The customer engagement management solution provided by the company offers cloud-based platforms that help the organization respond faster and handle more number of customers quickly. Customer engagement solutions enable organizations to improve agent productivity, identify performance gaps, and effectively forecast workloads and schedule staff, thereby improving the overall performance at an effective cost. The company has acquired Nexidia and inContact to provide exceptional customer experience while meeting the key business metrics. The company majorly operates in North America, which has a dominant share of the overall company revenue.