DIGITALGENIUS AutoPilot in Voice Assistant Application Startups
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Summary
DigitalGenius Autopilot offers following features-
- Identifies Repetitive Tickets- DigitalGenius Autopilot is capable to let you know which are the most repetitive, expensive tickets in your customer support team: the ones that you wish your agents didn’t have to deal with – the ones their human brains are too smart for. These can be frequent inbound queries such as Refunds, Subscription/Account Changes, Order Status Checks and many more.
- Define the Back-End Systems to Resolve Queries- DigitalGenius can connect to external systems through its API-powered platform. The solution engineers assist in identifying the right APIs, and will guide customers through this process. The company already has pre-built APIs for many popular back-end systems such as Shopify, Magento and more.
- Train the AI Model- Once the repetitive tickets are identified, DigitalGenius learns from historical customer service cases/tickets and resolves them. It uses a framework called deep learning that leverages neural networks to understand customer service conversations, no matter how they’re phrased.
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