AVAYA INC in Web Real-Time Communication Solutions

Avaya has positioned itself as a leader in the WebRTC market by offering a wide range of products. The Avaya WebRTC Snap-in is an integral part of the Avaya Breeze Platform which is widely used for enterprise communications and customer engagement.

USP : The platform is built to create various business opportunities and has in-built features such as security, scalability, and virtualization. The WebRTC Snap-in provides click to call capabilities, wherein the user can communicate with anyone and also identify the destination easily. The WebRTC Snap-in serves various industries, such as financial services, insurance, healthcare, telco & utilities, retail, and the public sector. The WebRTC solution offered by the company is less technically sophisticated than those of its competitors and more difficult to adapt to operational changes.

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AVAYA INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.95
3.25
2.60
Product Features and Functionality
4.55
4.55
2.75
Focus on Product Innovation
3.20
3.60
1.05
Support and Services
3.95
4.65
3.15
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

AVAYA INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    12 Participants

  • Niche Quadrant

    All-Europe

    16 Participants

STRENGTHS
  • Product Maturity / Product Enhacements
    New Product Launches
  • Product Maturity / Browser Support Services
    Crome
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    Explorer
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    Opera
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    Other Support
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    Safari
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    Implementation & Integration Services
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    Messaging & File Sharing
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    Others
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    Other Services
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    Video Calling & Conferencing
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    Support and Services
  • Product Maturity / Product Features and Functionality
    Industry Vertical
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    Level of Support Services
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    Licenses
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    Solutions Offered
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    Product Upgradation
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    Customer Support
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
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    Product Demos
WEAKNESSES
  • Product Maturity / Services
    Consulting Services
  • Product Maturity / Services
    Voice Calling & Conferencing
  • Product Maturity / Support Services
    Others, please specify
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Focus on Product Innovation
    Product Launches
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
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    Product Features and Functionality
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
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TOP FEATURES
  • Product Features and Functionality
    Browser Support Services
  • Browser Support Services
    Explorer
  • Browser Support Services
    Other Support
  • Services
    Messaging & File Sharing
  • Browser Support Services
    Opera
  • Services
    Others
  • Browser Support Services
    Safari
  • Services
    Video Calling & Conferencing
  • Services
    Implementation & Integration Services
  • Product Enhacements
    New Product Launches

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AVAYA INC Presence in Web Real-Time Communication Solutions

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