IPSOFT Amelia in AI in Fintech Solutions

Amelia is a virtual agent designed to increase the efficiency of operations. It is deployed by financial institutions in their IT service desks. Amelia is built to drive higher client experience and human-like intelligence. Amelia understands customer requirements and is capable of more flexible and lucid dialogue. She’s better at delivering fast and accurate responses to fact-based queries. She can perform sentimental analysis and uses empathy to adjust the tone of conversations. Amelia can be trained to recognize words and phrases in more than 100 languages She can absorb training-manual length documents in seconds.

USP : Ipsoft offers Amelia, a virtual agent, deployed by financial institutions in their IT service desk to increase the efficiency of operations. The company also provides IPCENTER, an autonomic IT management platform, that helps increase the volume of IT operations, along with improved response, fewer error rates, and zero downtime.

BUYERS
VENDORS
1.6
EXPERTS
2.6
ANALYSTS
 

IPSOFT Amelia detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
2.75
3.15
3.70
Product Quality and Reliability
2.85
0
2.60
Deployment
2.35
5.00
2.75
Services
3.35
2.90
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IPSOFT Amelia has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Middle East and Africa

    25 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Support Services
    Technical Support
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Product Maturity / Pre-Sales Support Activity
    Product Demos
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Indirect Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Indirect Presence - Europe
  • Company Maturity / Geographic Footprint
    Indirect Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
WEAKNESSES
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    OEMs
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Support Services
    Sales Support
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Product Maturity / Pre-Sales Support Activity
    Dedicated Account Manager (DAM)
  • Product Maturity / Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Product Maturity / Core Features
    Cross-platform functionality
  • Company Maturity / Financial Sector Features
    Market Research
  • Product Maturity / Deployment
    Mode
  • Product Maturity / Core Features
    Money-Laundering Prevention
  • Company Maturity / Financial Sector Features
    Others
  • Company Maturity / % Revenue from Financial Sector Features
    Revenue -Debt Collection
  • Company Maturity / % Revenue from Regions
    Revenue - Latin America
  • Company Maturity / % Revenue from Financial Sector Features
    Revenue -Market Research
  • Company Maturity / % Revenue from Financial Sector Features
    Revenue -Others
See More

Have you EVER used IPSOFT Amelia Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Product Features and Functionality
    Core Features
  • Product Features and Functionality
    Business Analytics and Reporting
  • Core Features
    Personalization
  • Medium of Delivery of Support Services
    Remote Support
  • Pre-Sales Support Activity
    Product Demos
  • Customer Behavioral Analytics / Chatbot
    Personal Finance
  • Pre-Sales Support Activity
    Proof of Concept
  • Core Features
    Simplified user experience
  • Support Services
    Technical Support

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

IPSOFT Amelia Presence in AI in Fintech Solutions

Questions & Answers

TOP REVIEWS

Get help
Other,Company Name Classified
Other, Company Name Classified
#11 in AI in Fintech Solutions

“Offers best customization"

(*)(*)(*)( )( )3
We tested IPSOFT Amelia and were impressed by the range and quality of its responses. The range of customization possible is tremendous, which leads to a very pertinent response in every customer engagement. It seems to be able to gauge sentiment and emotions in the discussion, which is also a big plus for such a technology. We tried it on various customer segments and overall response has been very positive.

TOP NEWS