Amelia is a virtual agent designed to increase the efficiency of operations. It is deployed by financial institutions in their IT service desks. Amelia is built to drive higher client experience and human-like intelligence. Amelia understands customer requirements and is capable of more flexible and lucid dialogue. It is better at delivering fast and accurate responses to fact-based queries. It can perform sentimental analysis and uses empathy to adjust the tone of conversations. Amelia can be trained to recognize words and phrases in more than 100 languages and absorb training-manual length documents in seconds.
Amelia can communicate with the most complex discussions across any channel from voice to mobile and online chat. It understands where conversations are heading and uses spread-activation to bring faster and more intelligent responses.
Amelia creates business intelligence drawn from distinct communication shared with data held in enterprise core systems. It uses advanced analytics like deep learning to assess substantial amounts of data and act on new insights allowing to make real-time decisions that provide better outcomes.
Amelia integrates with enterprise systems like SAP and Oracle, allowing to arrange all the activities necessary to carry the outcomes and streamline execution of back-end processes
Supervised automated learning
Amelia comes up with a learning and self-learning tools to extract knowledge from large documents and historical archives, making it simple than ever to train. It continuously advances performance and informs knowledge base through advanced machine and deep learning to provide enterprises with faster time to value.