IPSOFT Amelia in AI in Fintech Solutions

Amelia is a virtual agent designed to increase the efficiency of operations. It is deployed by financial institutions in their IT service desks. Amelia is built to drive higher client experience and human-like intelligence. Amelia understands customer requirements and is capable of more flexible and lucid dialogue. She’s better at delivering fast and accurate responses to fact-based queries. She can perform sentimental analysis and uses empathy to adjust the tone of conversations. Amelia can be trained to recognize words and phrases in more than 100 languages She can absorb training-manual length documents in seconds.

USP : Ipsoft offers Amelia, a virtual agent, deployed by financial institutions in their IT service desk to increase the efficiency of operations. The company also provides IPCENTER, an autonomic IT management platform, that helps increase the volume of IT operations, along with improved response, fewer error rates, and zero downtime.

BUYERS
VENDORS
1.6
EXPERTS
2.6
ANALYSTS
 

IPSOFT Amelia detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
2.75
3.15
3.70
Product Quality and Reliability
2.85
0
2.60
Deployment
2.35
5.00
2.75
Services
3.35
2.90
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IPSOFT Amelia has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Middle East and Africa

    25 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Pre-Sales Support Activity
    Product Demos
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
  • Product Maturity / Customer Behavioral Analytics
    Credit Lending / Scoring
  • Product Maturity / Core Features
    Accessible analytics
  • Product Maturity / Customer Behavioral Analytics
    Asset and Portfolio Management
  • Product Maturity / Business Analytics and Reporting
    Fraud Detection
  • Product Maturity / Core Features
    Personalization
  • Product Maturity / Business Analytics and Reporting
    Predictive Analytics
  • Product Maturity
    Services
  • Product Maturity / Core Features
    Simplified user experience
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Services offered
    Consulting & Training
  • Product Maturity / Services offered
    Support & Maintenance
  • Product Maturity / Pre-Sales Support Activity
    Software Requirement Specification (SRS)
  • Product Maturity / Business Analytics and Reporting
    Data gathering
  • Product Maturity / Customer Behavioral Analytics
    Debt Collection
WEAKNESSES
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-Sales Support Activity
    Dedicated Account Manager (DAM)
  • Product Maturity / Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Product Maturity / Core Features
    Cross-platform functionality
  • Product Maturity / Deployment
    Mode
  • Product Maturity / Core Features
    Money-Laundering Prevention
  • Product Maturity / Product Quality and Reliability
    R&D Spend
  • Product Maturity / Customer Behavioral Analytics
    Automated Customer Support
  • Product Maturity / Mode
    Cloud
  • Product Maturity / Customer Behavioral Analytics
    Insurance Management
  • Product Maturity / Business Analytics and Reporting
    Market Research / Sentiment Analysis
  • Product Maturity / Mode
    On-Premises
  • Product Maturity / Business Analytics and Reporting
    Regulatory compliance
  • Product Maturity / Customer Behavioral Analytics
    Billing
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Quality and Reliability
    No. of Innovations
  • Product Maturity / Product Enhancement Development
    Product Upgradation
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TOP FEATURES
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Product Features and Functionality
    Core Features
  • Product Features and Functionality
    Business Analytics and Reporting
  • Core Features
    Personalization
  • Support Services
    Technical Support
  • Pre-Sales Support Activity
    Product Demos
  • Medium of Delivery of Support Services
    Remote Support
  • Pre-Sales Support Activity
    Proof of Concept
  • Business Analytics and Reporting
    Fraud Detection
  • Core Features
    Simplified user experience

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IPSOFT Amelia Presence in AI in Fintech Solutions

Questions & Answers

TOP REVIEWS

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Internal Analyst,MnM
Internal Analyst, MnM
#11 in AI in Fintech Solutions

“Artificial Intelligence Solutions"

(*)( )( )( )( )1
IpSoft Artificial Intelligence solutions for enterprises transform business performance through the employment of digital labor with the virtual assistant Amelia.
Other,Company Name Classified
Other, Company Name Classified
#11 in AI in Fintech Solutions

“Offers best customization"

(*)(*)(*)(*)( )4
We tested IPSOFT Amelia and were impressed by the range and quality of its responses. The range of customization possible is tremendous, which leads to a very pertinent response in every customer engagement. It seems to be able to gauge sentiment and emotions in the discussion, which is also a big plus for such a technology. We tried it on various customer segments and overall response has been very positive.

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Marie Stelle

Engagement Partner - 360Quadrants.com