IPSOFT Amelia in AI in Fintech Solutions

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New York , USA
63 Buyers Negotiating


Amelia is a virtual agent designed to increase the efficiency of operations. It is deployed by financial institutions in their IT service desks. Amelia is built to drive higher client experience and human-like intelligence. Amelia understands customer requirements and is capable of more flexible and lucid dialogue. It is better at delivering fast and accurate responses to fact-based queries. It can perform sentimental analysis and uses empathy to adjust the tone of conversations. Amelia can be trained to recognize words and phrases in more than 100 languages and absorb training-manual length documents in seconds.


Conversational intelligence

Amelia can communicate with the most complex discussions across any channel from voice to mobile and online chat. It understands where conversations are heading and uses spread-activation to bring faster and more intelligent responses.  

Advanced analytics

Amelia creates business intelligence drawn from distinct communication shared with data held in enterprise core systems. It uses advanced analytics like deep learning to assess substantial amounts of data and act on new insights allowing to make real-time decisions that provide better outcomes.  

Smart workflow

Amelia integrates with enterprise systems like SAP and Oracle, allowing to arrange all the activities necessary to carry the outcomes and streamline execution of back-end processes  

Supervised automated learning

Amelia comes up with a learning and self-learning tools to extract knowledge from large documents and historical archives, making it simple than ever to train. It continuously advances performance and informs knowledge base through advanced machine and deep learning to provide enterprises with faster time to value.


  • +6
    Remote Support
  • +8
    Customer Support
  • +7
    Technical Support
  • +12
    Product Demos
  • +13
    Proof of Concept
  • +11
    Chatbot / Personal Finance
  • +10
    Credit Lending / Scoring
  • +6
    Accessible analytics
  • +9
    Asset and Portfolio Management
  • +8
    Fraud Detection
  • +5
  • +7
    Predictive Analytics
  • +8
  • +12
    Simplified user experience
  • +5
    Consulting & Training
  • +6
    Support & Maintenance
  • +11
    Software Requirement Specification (SRS)
  • +5
  • +10
    Data gathering
  • +7
  • -10
    New Product Launches
  • -9
    No. of Innovations
  • -7
    Product Features and Functionality
  • -8
    Product Quality and Reliability
  • -12
    Automated Customer Support
  • -9
  • -8
    Insurance Management
  • -7
    Market Research / Sentiment Analysis
  • -8
  • -8
    Regulatory compliance
  • -11
    R&D Spend
  • -5
    On-Site Support
  • -9
    Sales Support
  • -14
    Dedicated Account Manager (DAM)
  • -7
    Cross-platform functionality
  • -10
  • -13
    Money-Laundering Prevention
IPSOFT Amelia Presence in AI in Fintech Solutions
IPsoft is following various strategies to enhance the AI technologies, such as partnerships, product launches and enhancements, and expansions. The company has built a strategic relationship with Penn State University, to focus on the development of cognitive and autonomic technologies. Additionally, as a part of the expansion strategy, the company has opened offices in France and Iberia, to offer its AI service in the European region. The company has undertaken various projects with leading insurers, banks, and, telecom
providers. This move would help the company accelerate the AI adoption by creating local teams in the region. To cater to the AI in Fintech market, the company launched a virtual assistant, Amelia, to help bank and financial institutions in automating their IT desk operations. Furthermore, to grow in the financial industry with its AI offerings, the company partnered with Accenture The partnership aimed at accelerating the adoption of AI among customers. Additionally, Accenture would take the help of Amelia to develop goto- market strategies, consulting services, and solutions that would help deploy virtual agent technology for its clients across various industry sectors.

  • Amelia keeps the record of facts, concepts, and the associations between the users in semantic memory.
  • Amelia recollects every interaction and use that information to bring faster and more informed results
  • Amelia can steer business process flows without the need follow a step-by-step process to achieve a desired outcome.
  • Amelia uses the Affective Computing and Sentiment Analysis techniques to computationally model user's emotion, mood, and personality.
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