Virtual Assistance enables an intelligent automated conversation through the virtual assistant, Nina, which is owned by Nuance. Nina understands what customers are looking for, and is thus able to better serve them. Additionally, the company offers a live chat solution under its digital product category.
USP : Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.
2.5
BUYERS
VENDORS
1.8
EXPERTS
2.6
ANALYSTS
NUANCE Virtual Assistance detailed analysis
Product Maturity
Company Maturity
Use Case Maturity
| See Full Comparison | #8 NUANCE Virtual Assistance | #1 IBM Watson Platform | #2 MICROSOFT Cortana Intelligence Suite | Add to Compare |
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| Product Features and Functionality | 2.95 | 4.40 | 4.45 |
| Product Quality and Reliability | 2.20 | 3.40 | 3.10 |
| Deployment | 3.00 | 3.30 | 3.30 |
| Services | 3.40 | 4.55 | 4.30 |
Frequent Comparisons
PARTICIPATING QUADRANTS
NUANCE Virtual Assistance has chosen it’s strengths in these 3 territories
All-Europe
35 Participants
All-Middle East and Africa
25 Participants
All-Asia-Pacific
32 Participants
REGIONS
North America , Latin America , Middle East and Africa , Asia-Pacific , Europe
STRENGTHS
- Product Maturity / Customer Behavioral Analytics / Automated...Secure SolutionNina ID uses secure multifactor authentication through biometric voice recognition to ensure your customers are who they say they are without ever leaving the virtual agent conversation. They can be automatically authenticated by saying a simple spoken passphrase or taking a selfie. Show More
- Product Maturity / Product Enhancement Development / Product...Product EnhancementThe company enhanced its solutions, Dragon Professional Group and Dragon Legal Group. These solutions provide capabilities that help in the easy installation of speech recognition for multiples users. The enhancements in the solution include a nextgeneration speech engine, along with Nuance’s deep learning technology. The enhancement would provide a high recognition accuracy, along with the capability to understand and adopt different accents and environments. Show More
- Product Maturity / Product Enhancement Development / New Pro...Product InnovationThe company, to reinforce its omnichannel customer engagement platform, launched IVR to Digital. The platform is a component of series of cognitive and conversational AI innovations. This offering would help enterprises communicate with their customers through any virtual channel. IVR to Digital would help customers shift from the traditional calls to digital channels. Show More
WEAKNESSES
- Product Maturity / Customer Behavioral Analytics / Insurance...Complex Set-up ProcessSet up is a little confusing for someone who is not technologically savvy. Show More
- Product Maturity / Product Enhancement Development / New Pro...Archaic PlatformIt can be a bit archaic and the actual software is hard to find.
TOP FEATURES
NUANCE Virtual Assistance Presence in AI in Fintech Solutions
Questions & Answers
Buyer, Finance, SME
Global Head - Service and Product Development, Company Name Classified
#8 in AI in Fintech Solutions
“Nuance virtual assistant Sam to the rescue!"
Feb 19, 2019
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Industry Expert
Other, Company Name Classified
#8 in AI in Fintech Solutions
“Nina is helpful to render a more personalized experience for customers"
Feb 15, 2019
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.