NUANCE Virtual Assistance in AI in Fintech Solutions

Virtual Assistance enables an intelligent automated conversation through the virtual assistant, Nina, which is owned by Nuance. Nina understands what customers are looking for, and is thus able to better serve them. Additionally, the company offers a live chat solution under its digital product category.

USP : Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.

2.5
BUYERS
VENDORS
1.8
EXPERTS
2.6
ANALYSTS
 

NUANCE Virtual Assistance detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
2.95
4.40
4.45
Product Quality and Reliability
2.20
3.40
3.10
Deployment
3.00
3.30
3.30
Services
3.40
4.55
4.30
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE Virtual Assistance has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Middle East and Africa

    25 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Customer Behavioral Analytics / Automated...
    Secure Solution
    Nina ID uses secure multifactor authentication through biometric voice recognition to ensure your customers are who they say they are without ever leaving the virtual agent conversation. They can be automatically authenticated by saying a simple spoken passphrase or taking a selfie. Show More
  • Product Maturity / Core Features / Cross-platform functional...
    Unique Platform
    Nuance Nina is designed once and can then be deployed in any digital channel immediately or later on. That avoids the typical siloed application development that is usually seen on the market. Show More
  • Product Maturity / Customer Behavioral Analytics / Chatbot /...
    Live Chat Solution
    Nuance offers a live chat solution under its digital product category. The live chat solution is a live assistance that helps customers by routing them to the proper agents, in order to meet their needs. Show More
  • Product Maturity / Product Enhancement Development / Product...
    Product Enhancement
    The company enhanced its solutions, Dragon Professional Group and Dragon Legal Group. These solutions provide capabilities that help in the easy installation of speech recognition for multiples users. The enhancements in the solution include a nextgeneration speech engine, along with Nuance’s deep learning technology. The enhancement would provide a high recognition accuracy, along with the capability to understand and adopt different accents and environments. Show More
  • Product Maturity / Product Enhancement Development / New Pro...
    Product Innovation
    The company, to reinforce its omnichannel customer engagement platform, launched IVR to Digital. The platform is a component of series of cognitive and conversational AI innovations. This offering would help enterprises communicate with their customers through any virtual channel. IVR to Digital would help customers shift from the traditional calls to digital channels. Show More
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Pre-Sales Support Activity
    Product Demos
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Indirect Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Indirect Presence - Europe
  • Company Maturity / Geographic Footprint
    Indirect Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
WEAKNESSES
  • Product Maturity / Customer Behavioral Analytics / Insurance...
    Complex Set-up Process
    Set up is a little confusing for someone who is not technologically savvy. Show More
  • Product Maturity / Product Enhancement Development / New Pro...
    Archaic Platform
    It can be a bit archaic and the actual software is hard to find.
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Company Maturity / Partner Ecosystem
    OEMs
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Latin America
  • Company Maturity / Geographic Footprint
    Indirect Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Product Maturity / Pre-Sales Support Activity
    Dedicated Account Manager (DAM)
  • Product Maturity / Customer Behavioral Analytics
    Asset and Portfolio Management
  • Product Maturity / Deployment
    Mode
  • Product Maturity / Core Features
    Money-Laundering Prevention
  • Company Maturity / Financial Sector Features
    Others
  • Product Maturity / Core Features
    Personalization
  • Company Maturity / Financial Strength
    Profitability
  • Company Maturity / Financial Sector Features
    Regulatory & Compliance
See More

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TOP FEATURES
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Product Features and Functionality
    Business Analytics and Reporting
  • Product Features and Functionality
    Core Features
  • Customer Behavioral Analytics / Chatbot
    Personal Finance
  • Core Features
    Cross-platform functionality
  • Support Services
    Customer Support
  • Customer Behavioral Analytics
    Automated Customer Support
  • Pre-Sales Support Activity
    Proof of Concept
  • Support Services
    Technical Support
  • Business Analytics and Reporting
    Business Finance & Expense Reporting

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NUANCE Virtual Assistance Presence in AI in Fintech Solutions

Questions & Answers

TOP REVIEWS

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Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#8 in AI in Fintech Solutions

“Nuance virtual assistant Sam to the rescue!"

(*)(*)(*)(*)(*)5
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Other,Company Name Classified
Other, Company Name Classified
#8 in AI in Fintech Solutions

“Nina is helpful to render a more personalized experience for customers"

(*)(*)(*)(*)( )4
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.

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