NUANCE Virtual Assistance in AI in Fintech Solutions

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NUANCE Virtual Assistance
Online
Massachusetts, US
1992
$1BN to $5BN
Enterprise
75 Likes
73 Buyers Negotiating

NUANCE Virtual Assistance USP

Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs. Request NUANCE Virtual Assistance Pricing to get more information.

Summary

Virtual Assistance enables an intelligent automated conversation through the virtual assistant, Nina, which is owned by Nuance. Nina understands what customers are looking for, and is thus able to better serve them. Additionally, the company offers a live chat solution under its digital product category.

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NUANCE Virtual Assistance
73 Buyers Negotiating
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Strengths
  • +8
    Customer Support
  • +9
    Sales Support
  • +7
    Technical Support
  • +12
    Product Demos
  • +13
    Proof of Concept
  • +11
    Chatbot / Personal Finance
  • +6
    Accessible analytics
  • +8
    Fraud Detection
  • +7
    Predictive Analytics
  • +8
    Services
  • +8
    On-Premises
  • +11
    Software Requirement Specification (SRS)
  • +5
    On-Site Support
  • +6
    Remote Support
  • +6
    Support & Maintenance
  • +12
    Automated Customer Support
  • +5
    Billing
  • +10
    Data gathering
  • +7
    Deployment
  • +8
    Insurance Management
Weaknesses
  • -14
    Dedicated Account Manager (DAM)
  • -7
    Cross-platform functionality
  • -9
    Cloud
  • -7
    Market Research / Sentiment Analysis
  • -10
    New Product Launches
  • -9
    No. of Innovations
  • -9
    Product Upgradation
  • -11
    R&D Spend
  • -8
    Regulatory compliance
  • -5
    Consulting & Training
  • -10
    Credit Lending / Scoring
  • -9
    Asset and Portfolio Management
  • -10
    Mode
  • -13
    Money-Laundering Prevention
  • -5
    Personalization
  • -12
    Simplified user experience
NUANCE Virtual Assistance Presence in AI in Fintech Solutions
Nuance is actively working toward the advancement of its AI solutions to cater to the financial sector; the main focus of the company is on bots, AI, and intelligent virtual assistant technologies. Additionally, to sustain in the competitive market, the company is concentrating its efforts toward building customer engagement apps that would help enterprises in connecting with their customers. For instance, the company launched the virtual assistant, Nina, for enterprises to engage with their customers. Furthermore, in the financial sector, Nuance has helped Tatra banka, a.s. to carry out the natural authentication process through voice biometrics when customers are communicating with the operator. Moreover, the company was engaged in testing its virtual assistance and voice assistance for a few credit card customers of the US Bank. Furthermore, to meet the changing demand of the technology and to accelerate its technological vision, the company invested in a Germany-based research Center, Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI Gmbh). The research center is dedicated to AI development methods and applications. The company’s voice and AI technologies are incorporated by ING Netherlands through the ING Netherlands’ mobile banking app.
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