USP : Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.
|Product Features and Functionality|
|Product Quality and Reliability|
- Product Maturity / Customer Behavioral Analytics / Automated...Secure SolutionNina ID uses secure multifactor authentication through biometric voice recognition to ensure your customers are who they say they are without ever leaving the virtual agent conversation. They can be automatically authenticated by saying a simple spoken passphrase or taking a selfie. Show More
- Product Maturity / Product Enhancement Development / Product...Product EnhancementThe company enhanced its solutions, Dragon Professional Group and Dragon Legal Group. These solutions provide capabilities that help in the easy installation of speech recognition for multiples users. The enhancements in the solution include a nextgeneration speech engine, along with Nuance’s deep learning technology. The enhancement would provide a high recognition accuracy, along with the capability to understand and adopt different accents and environments. Show More
- Product Maturity / Product Enhancement Development / New Pro...Product InnovationThe company, to reinforce its omnichannel customer engagement platform, launched IVR to Digital. The platform is a component of series of cognitive and conversational AI innovations. This offering would help enterprises communicate with their customers through any virtual channel. IVR to Digital would help customers shift from the traditional calls to digital channels. Show More
- Product Maturity / Customer Behavioral Analytics / Insurance...Complex Set-up ProcessSet up is a little confusing for someone who is not technologically savvy. Show More
- Product Maturity / Product Enhancement Development / New Pro...Archaic PlatformIt can be a bit archaic and the actual software is hard to find.