360 Score: 2.74
(4 Reviews)
For Vendors
NUANCE Virtual Assistance
  • Massachusetts, US
  • 1992
  • $1BN to $5BN

NUANCE Virtual Assistance in AI in Fintech Solutions

NUANCE Virtual Assistance Overview

Virtual Assistance enables an intelligent automated conversation through the virtual assistant, Nina, which is owned by Nuance. Nina understands what customers are looking for, and is thus able to better serve them. Additionally, the company offers a live chat solution under its digital product category.

NUANCE Virtual Assistance USP

Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.

NUANCE Virtual Assistance Popular Comparisons

Evaluated against 194 key buying criteria

NUANCE Virtual Assistance strengths and weaknesses

Strengths
  • Product Maturity / Core Features / Cross-platform functional...
    Unique Platform
    Show More
  • Chatbot / Personal Finance
  • Sales Support
  • Technical Support
  • Product Demos
  • Proof of Concept
  • Business Finance & Expense Reporting
  • Accessible analytics
  • Fraud Detection
  • Predictive Analytics
  • Services
  • On-Premises
  • Customer Support
  • Software Requirement Specification (SRS)
  • Automated Customer Support
  • On-Site Support
  • Remote Support
  • Support & Maintenance
  • Data gathering
  • Debt Collection
Weaknesses
  • Complex Set-up Process
    Set up is a little confusing for someone who is not technologically savvy. Show More
  • Archaic Platform
    It can be a bit archaic and the actual software is hard to find.
  • Dedicated Account Manager (DAM)
  • Asset and Portfolio Management
  • Mode
  • Money-Laundering Prevention
  • Personalization
  • Simplified user experience
  • Consulting & Training
  • Credit Lending / Scoring
  • Cloud
  • Market Research / Sentiment Analysis
  • No. of Innovations
  • R&D Spend
  • Regulatory compliance
  • New Product Launches
  • Cross-platform functionality
  • Insurance Management
  • Product Upgradation
  • Billing
See More

NUANCE Virtual Assistance Reviews

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“AI—Making Finance Easy"

Nuance offers biometric speaker authentication, optical character and text-to-speech recognition capabilities, professional services & implementation support, and dialog & information management.
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“Chatbots in Finance"

Nuance caters to the AI in Fintech market by offering virtual assistance in the form of an intelligent automated conversation with the virtual assistant Nina. Nina understands what customers are looking for to serve them better.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)( )( )( )2

“Nuance virtual assistant Sam to the rescue!"

NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Other,Company Name Classified
Other, Company Name Classified
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“Nina is helpful to render a more personalized experience for customers"

Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.

NUANCE Virtual Assistance Questions And Answers

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NUANCE Virtual Assistance Presence in AI in Fintech Solutions
Nuance is actively working toward the advancement of its AI solutions to cater to the financial sector; the main focus of the company is on bots, AI, and intelligent virtual assistant technologies. Additionally, to sustain in the competitive market, the company is concentrating its efforts toward building customer engagement apps that would help enterprises in connecting with their customers. For instance, the company launched the virtual assistant, Nina, for enterprises to engage with their customers. Furthermore, in the financial sector, Nuance has helped Tatra banka, a.s. to carry out the natural authentication process through voice biometrics when customers are communicating with the operator. Moreover, the company was engaged in testing its virtual assistance and voice assistance for a few credit card customers of the US Bank. Furthermore, to meet the changing demand of the technology and to accelerate its technological vision, the company invested in a Germany-based research Center, Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI Gmbh). The research center is dedicated to AI development methods and applications. The company’s voice and AI technologies are incorporated by ING Netherlands through the ING Netherlands’ mobile banking app.

Top NUANCE Virtual Assistance Features

#1 Product Features and Functionality / Business Analytics and Reporting
#2 Product Features and Functionality / Core Features
#3 Product Features and Functionality / Customer Behavioral Analytics
#4 Core Features / Cross-platform functionality
#5 Core Features / Accessible analytics

NUANCE Virtual Assistance QUADRANTS

NUANCE Virtual Assistance has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific