NUANCE Virtual Assistance in AI in Fintech Solutions

USP : Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.

2.5
BUYERS
VENDORS
1.8
EXPERTS
2.6
ANALYSTS
 

NUANCE Virtual Assistance detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
2.95
4.40
4.45
Product Quality and Reliability
2.20
3.40
3.10
Deployment
3.00
3.30
3.30
Services
3.40
4.55
4.30
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE Virtual Assistance has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Middle East and Africa

    25 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Core Features / Cross-platform functional...
    Unique Platform
    Nuance Nina is designed once and can then be deployed in any digital channel immediately or later on. That avoids the typical siloed application development that is usually seen on the market. Show More
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Pre-Sales Support Activity
    Product Demos
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Product Maturity / Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Product Maturity / Core Features
    Accessible analytics
  • Product Maturity / Business Analytics and Reporting
    Fraud Detection
  • Product Maturity / Business Analytics and Reporting
    Predictive Analytics
  • Product Maturity
    Services
  • Product Maturity / Mode
    On-Premises
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-Sales Support Activity
    Software Requirement Specification (SRS)
  • Product Maturity / Customer Behavioral Analytics
    Automated Customer Support
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Services offered
    Support & Maintenance
  • Product Maturity / Business Analytics and Reporting
    Data gathering
  • Product Maturity / Customer Behavioral Analytics
    Debt Collection
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Business Analytics and Reporting
  • Product Features and Functionality
    Core Features
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Core Features
    Cross-platform functionality
  • Support Services
    Technical Support
  • Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Pre-Sales Support Activity
    Proof of Concept
  • Customer Behavioral Analytics / Chatbot
    Personal Finance
  • Business Analytics and Reporting
    Fraud Detection
  • Pre-Sales Support Activity
    Product Demos

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NUANCE Virtual Assistance Presence in AI in Fintech Solutions

Questions & Answers

TOP REVIEWS

Get help
External,
External,
#8 in AI in Fintech Solutions

“Chatbots in Finance"

(*)(*)(*)(*)( )4
Nuance caters to the AI in Fintech market by offering virtual assistance in the form of an intelligent automated conversation with the virtual assistant Nina. Nina understands what customers are looking for to serve them better.
External,
External,
#8 in AI in Fintech Solutions

“AI—Making Finance Easy"

(*)(*)( )( )( )2
Nuance offers biometric speaker authentication, optical character and text-to-speech recognition capabilities, professional services & implementation support, and dialog & information management.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#8 in AI in Fintech Solutions

“Nuance virtual assistant Sam to the rescue!"

(*)(*)( )( )( )2
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Other,Company Name Classified
Other, Company Name Classified
#8 in AI in Fintech Solutions

“Nina is helpful to render a more personalized experience for customers"

(*)(*)( )( )( )2
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.

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