USP : Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.
2.5
BUYERS
VENDORS
1.8
EXPERTS
2.6
ANALYSTS
NUANCE Virtual Assistance detailed analysis
Product Maturity
Company Maturity
Use Case Maturity
| See Full Comparison | #8 NUANCE Virtual Assistance | #1 IBM Watson Platform | #2 MICROSOFT Cortana Intelligence Suite | Add to Compare |
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0.0
0.0
0.0
| Product Features and Functionality | 2.95 | 4.40 | 4.45 |
| Product Quality and Reliability | 2.20 | 3.40 | 3.10 |
| Deployment | 3.00 | 3.30 | 3.30 |
| Services | 3.40 | 4.55 | 4.30 |
Frequent Comparisons
PARTICIPATING QUADRANTS
NUANCE Virtual Assistance has chosen it’s strengths in these 3 territories
All-Europe
35 Participants
All-Middle East and Africa
25 Participants
All-Asia-Pacific
32 Participants
REGIONS
North America , Latin America , Middle East and Africa , Asia-Pacific , Europe
STRENGTHS
WEAKNESSES
TOP FEATURES
NUANCE Virtual Assistance Presence in AI in Fintech Solutions
Questions & Answers
Analyst
External,
#8 in AI in Fintech Solutions
“Chatbots in Finance"
Sep 23, 2019
Nuance caters to the AI in Fintech market by offering virtual assistance in the form of an intelligent automated conversation with the virtual assistant Nina. Nina understands what customers are looking for to serve them better.
Analyst
External,
#8 in AI in Fintech Solutions
“AI—Making Finance Easy"
Sep 23, 2019
Nuance offers biometric speaker authentication, optical character and text-to-speech recognition capabilities, professional services & implementation support, and dialog & information management.
Buyer, Finance, SME
Global Head - Service and Product Development, Company Name Classified
#8 in AI in Fintech Solutions
“Nuance virtual assistant Sam to the rescue!"
Feb 19, 2019
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Industry Expert
Other, Company Name Classified
#8 in AI in Fintech Solutions
“Nina is helpful to render a more personalized experience for customers"
Feb 15, 2019
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.