24/7 Predictive Search Bidding automatically predicts the true value of search clicks to optimize campaigns and gather use intent data from the initial search that can be used by companies to deliver personalized customer journeys. 24/7 chat combines predictive models, intelligence, and rich content to make customer chat conversations intuitive and effective. 24/7 digital chat agents offer customers smarter, on-demand engagements that simplify their journey, especially when they cross channels or devices to complete a task. 24/7 speech is a cloud-based self-service speech product that is deployed online and over mobile channels to encourage customers to use self-service. Vivid Speech is a module of 24/7 Speech, which delivers a multi-modal IVR experience by incorporating speech, touch, and visual display to provide a single differentiated digital experience for customers. 24/7 offers its solutions oncloud and provides integration, and managed and support services. The company needs to focus on providing consulting, and education and training services for sustaining its presence in the bot services market.

USP : 24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform. 24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex transactions, thus reducing support costs and enhancing the overall customer experience. The company’s chat solution uses a predictive model which anticipates customer intent in real-time using advanced big data and statistical techniques. It can be readily integrated with websites, mobile phones, and social media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises can deploy their bots on various self-service channels via API.

BUYERS
VENDORS
EXPERTS
2.7
ANALYSTS
 

24/7 CUSTOMER INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.50
4.15
3.80
Product Branding
3.95
4.25
4.10
Product Differentiation and Impact on Customer Value
2.55
3.75
2.85
Product Features and Functionality
2.90
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

24/7 CUSTOMER INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Latin America

    16 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
WEAKNESSES
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Services
    Managed
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Channel for Delivery of Support Services
    Remote Support
  • Product Features and Functionality
    Language Support
  • Deployment Channels
    Social Media
  • Deployment Channels
    Websites
  • Deployment Channels
    Mobile app
  • Interface Mode
    Text and RCS
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Channel for Delivery of Support Services
    On-Site Support

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24/7 CUSTOMER INC Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com