AMAZON in Bot Services

Amazon Lex leverages the functionalities of AWS Lambda to implement business logic in bots. Furthermore, developers can also build enterprise productivity bots that offer a conversational interface for various business functions, such as accounts, sales, and human resources. The designed bots can be deployed over various channels, such as the AWS Mobile Hub, Facebook, Slack, Twilio, AWS Lambda, and Amazon CloudWatch. Amazon Lex allows developers or enterprise customers to design and build bots very easily without any knowledge about machine learning or deep learning. For example, developers have to define a basic conversational flow in the Lex console and the remaining work, such as the intent of users and dialogue management, are managed by Amazon Lex.

USP : AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.

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AMAZON detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.15
4.15
3.80
Product Branding
3.45
4.25
4.10
Product Differentiation and Impact on Customer Value
2.20
3.75
2.85
Product Features and Functionality
3.00
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

AMAZON has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Company Maturity / Viability
    Latest Revenue
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Language Support
    less than 10
  • Company Maturity / % Revenue from Regions
    Asia-Pacific
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    Distributors
WEAKNESSES
  • Company Maturity / Effectiveness of Organic Growth Strategy
    Business Expansion Strategy
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Services
    Managed
  • Company Maturity / Mergers and Acquisitions Strategy
    Mergers & Acquisitions
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity / Services
    Professional
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support

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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Language Support
    less than 10
  • Product Features and Functionality
    Deployment Channels
  • Channel for Delivery of Support Services
    On-Site Support
  • Interface Mode
    Audio
  • Channel for Delivery of Support Services
    Remote Support
  • Interface Mode
    Text and RCS
  • Industry Vertical
    Media and Entertainment
  • Industry Vertical
    Government

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AMAZON Presence in Bot Services

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