Amazon Lex Pricing & Demo
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Summary
Amazon Lex leverages the functionalities of AWS Lambda to implement business logic in bots. Furthermore, developers can also build enterprise productivity bots that offer a conversational interface for various business functions, such as accounts, sales, and human resources. The designed bots can be deployed over various channels, such as the AWS Mobile Hub, Facebook, Slack, Twilio, AWS Lambda, and Amazon CloudWatch. Amazon Lex allows developers or enterprise customers to design and build bots very easily without any knowledge about machine learning or deep learning. For example, developers have to define a basic conversational flow in the Lex console and the remaining work, such as the intent of users and dialogue management, are managed by Amazon Lex.
Discussions
Strengths
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Amazon Lex Reviews
Buyer, Enterprise Company
Mar 13, 2023
My experience with Amazons Bot Services has been positive overall. Their product vision is clear and the available features have been satisfactory. The setup process was quite straightforward and user friendly, which was great. The cost of ownership was fair and the interoperability-integration with other services also was quite successful. I do however have a few concerns with the companys stability and maturity, as this technology is relatively new, but so far their commitment to innovation and customer service has been impressive. Im looking forward to the use of futuristic use cases and the use of next-gen technologies that Amazons Bot Services are offering. For the cost I paid, the value for money is good.
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Buyer, SME Company
Mar 04, 2023
Amazons Bot Services offering definitely lives up to its hype. Setting up the bots was straightforward and its paired with feature-rich configuration options. Furthermore, the product vision is comprehensive, the feature capabilities are comprehensive, and the ease of use has been helpful to a non-tech person like me. Cost of ownership is quite reasonable, and the interoperability with other systems is smooth. Im also glad to note that Amazon is legitimate and mature as a technology company and part of that moral fiber shines through its attention to detail in services and customer service. Im also confident in their commitments to future use cases and to continuously innovate and use new technologies. Best of all, Im getting good value for money. Highly recommend!
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Buyer, Mid Market Company
Feb 04, 2023
My experience with Amazons Bot Services has been mixed. On one hand, their product vision and features are on point, and the process of setting up the bot was effortless. Cost of ownership was also quite affordable. Interoperability-integration with other services also worked quite reliably. On the other hand, Im concerned with the companys stability and maturity, as the technology is relatively new. However, their commitment to innovative, customer service-oriented solutions offers hope. Im fairly confident in the use of futuristic use cases that Amazons Bot Services are offering, as well as the use of next-gen technologies, and am getting good value for money.
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Buyer, Europe SME Company
Jan 28, 2023
I had a great experience with Amazons Bot Services offering. The product vision is very forward-thinking and the features on offer allow for lots of flexibility in how I want to automate my workflows and tasks. The ease of use was surprising - it was intuitive enough that even with minimal tech-savviness, I was able to get the bot set up and running quickly. Cost of ownership was reasonable and the integration with other services was seamless. I feel confident with the stability and maturity of Amazons technology products, as evidenced by their commitment to innovation and customer service. They have a promising future road map of bot services that allows for futuristic use cases and the use of next-gen technologies. For the cost, the value for money was great. Highly recommend!
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Buyer, North America Company
Dec 20, 2022
Im generally pleased with Amazons Bot Services offering. Product vision and features are great and the setup process was quite simple. Cost of ownership was also quite reasonable and the integration with other services has been successful. Although I have my concerns around the companys stability and maturity, they are making good strides in innovation, commitment to customer service, and the use of futuristic use cases. Their use of next-generation technologies is also quite impressive. However, Im not sure if Im getting good value for money at this cost.
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Amazon Lex Presence in
Bot Platform Software
AWS has built a strong presence in the bot services market through Amazon Lex, an open platform for developers to build bots. It allows businesses to deploy their bots on social media platforms, mobile applications, websites, and various other business functions. Amazon has significantly increased its development activities for AWS, as it moves from primarily servicing SMEs to large enterprises. AWS’ existing market growth strategy has been to lower the prices of its services, along with continuous upgradations to its product and service offerings. The Amazon Lex platform is available free of cost after signing up, and a user can make 10,000 text requests and 5,000 speech requests every month. After this limit is over, the user has to pay USD 4 for every 1,000 speech requests and USD 0.75 for every 1,000 text requests. The company has followed the acqui-hire strategy, as a part of which, it hired Navid Hadzaad, the CEO of Angel.ai, to strengthen the expertise of its bot platform. The company has a direct and indirect presence in North America, Europe, APAC, MEA, and Latin America.
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