ASPECT SOFTWARE INC in Bot Services

Aspect’s NLU transforms text-based conversation into natural conversation and answers openended questions of customers that make the conversation appear more natural. It supports various languages, such as Arabic, Chinese, Italian, Russian, German, and French. Apart from this, Aspect’s mobility suite offers a range of mobile customer care solutions that enhance customer experience. Its mobility suite solution includes features, such as Proactive Mobile, Visual IVR, Augmented Chat, Callback Mobile, Inqueue Self-Service, Text2IVR, Text Self Service, Social Self-Service, and Callme. Enterprises can design, implement, manage, and test the self-service application using Aspect’s CXP pro, which can be deployed on Facebook, Twitter, and Unstructured Supplementary Service Data (USSD). The company caters to multiple industry verticals, such as finance, healthcare, utilities, retail, and telecom.

USP : Aspect offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect’s solutions are powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

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ASPECT SOFTWARE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.15
4.15
3.80
Product Branding
4.10
4.25
4.10
Product Differentiation and Impact on Customer Value
3.10
3.75
2.85
Product Features and Functionality
3.15
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ASPECT SOFTWARE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Company Maturity / Viability
    Latest Revenue
  • Product Maturity / Language Support
    less than 10
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Company Maturity / % Revenue from Regions
    Asia-Pacific
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / % Revenue from Regions
    Europe
WEAKNESSES
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Interface Mode
    Video
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / % Revenue from Regions
    Latin America
  • Company Maturity / % Revenue from Regions
    Middle East and Africa
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Company Maturity / Effectiveness of Organic Growth Strategy
    Business Expansion Strategy
  • Product Maturity / Services
    Managed
  • Product Maturity / Deployment Model
    Cloud
  • Company Maturity / Mergers and Acquisitions Strategy
    Mergers & Acquisitions
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New Customers Acquired (Last 2 years)
  • Company Maturity / Effectiveness of Organic Growth Strategy
    R&D Spend
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support

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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Channel for Delivery of Support Services
    Remote Support
  • Pre Sales Support
    Product Demos
  • Interface Mode
    Audio
  • Channel for Delivery of Support Services
    On-Site Support
  • Pre Sales Support
    Software Requirement Specification (SRS)

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ASPECT SOFTWARE INC Presence in Bot Services

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