Aspect CXP Pro Reviews & Product Details

Aspect’s NLU transforms text-based conversation into natural conversation and answers openended questions of customers that make the conversation appear more natural. It supports various languages, such as Arabic, Chinese, Italian, Russian, German, and French. Apart from this, Aspect’s mobility suite offers a range of mobile customer care solutions that enhance customer experience. Its mobility suite solution includes features, such as Proactive Mobile, Visual IVR, Augmented Chat, Callback Mobile, Inqueue Self-Service, Text2IVR, Text Self Service, Social Self-Service, and Callme. Enterprises can design, implement, manage, and test the self-service application using Aspect CXP Pro. Aspect CXP Pro can be deployed on Facebook, Twitter, and Unstructured Supplementary Service Data (USSD). The company caters to multiple industry verticals, such as finance, healthcare, utilities, retail, and telecom.

USP : Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS
 

ASPECT SOFTWARE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.15
4.15
3.80
Product Branding
4.10
4.25
4.10
Product Differentiation and Impact on Customer Value
3.10
3.75
2.85
Product Features and Functionality
3.15
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ASPECT SOFTWARE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Product Branding
  • Product Maturity / Services
    Professional
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Deployment Channels
    Social Media
WEAKNESSES
  • Product Maturity / Product Features and Functionality / Lang...
    Complex Product
    The product is complex to understand
  • Product Maturity / Breadth and Depth of Product Offerings / ...
    Occasional Lagging
    Occasional lagging/latency in the solution is witnessed
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Services
    Managed
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Channel for Delivery of Support Services
    Remote Support
  • Pre Sales Support
    Product Demos
  • Interface Mode
    Audio
  • Channel for Delivery of Support Services
    On-Site Support
  • Pre Sales Support
    Software Requirement Specification (SRS)

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ASPECT SOFTWARE INC Presence in Bot Platform Software

Questions & Answers

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Marie Stelle

Engagement Partner - 360Quadrants.com