USP : Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.
|Breadth and Depth of Product Offerings|
|Product Differentiation and Impact on Customer Value|
|Product Features and Functionality|
- Product Maturity / Product Features and Functionality / Lang...Complex ProductThe product is complex to understand
- Product Maturity / Breadth and Depth of Product Offerings / ...Occasional LaggingOccasional lagging/latency in the solution is witnessed