Aspect’s NLU transforms text-based conversation into natural conversation and answers openended
questions of customers that make the conversation appear more natural. It supports various
languages, such as Arabic, Chinese, Italian, Russian, German, and French. Apart from this, Aspect’s
mobility suite offers a range of mobile customer care solutions that enhance customer experience. Its
mobility suite solution includes features, such as Proactive Mobile, Visual IVR, Augmented Chat, Callback
Mobile, Inqueue Self-Service, Text2IVR, Text Self Service, Social Self-Service, and Callme. Enterprises can
design, implement, manage, and test the self-service application using Aspect’s CXP pro, which can be
deployed on Facebook, Twitter, and Unstructured Supplementary Service Data (USSD). The company caters
to multiple industry verticals, such as finance, healthcare, utilities, retail, and telecom.
USP : Aspect offers a strong suite of solutions in the bot ecosystem via its customer self-service platform.
Aspect’s solutions are powered by AI, speech recognition, and NLU technologies. Its digital self-service
solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows
consumers to interact with enterprises instantly.