Astute Bot features machine learning, live agent, and analytics, and offers 24/7 support for endusers. Furthermore, the company offers a plethora of services for customer support, including professional services, managed services, and product support services.

USP : Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

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VENDORS
EXPERTS
2.1
ANALYSTS
 

ASTUTE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.10
2.70
2.65
Product Branding
3.45
4.00
3.85
Product Differentiation and Impact on Customer Value
2.35
2.45
2.65
Product Features and Functionality
3.55
3.45
4.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ASTUTE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Travel & Hospitality
WEAKNESSES
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Services
    Managed
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Services
    Professional
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Interface Mode
    Video
  • Product Features and Functionality
    Language Support
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Deployment Channels
    Contact Centres & Customer Service
  • Industry Vertical
    Retail & E-commerce
  • Deployment Channels
    Mobile app
  • Deployment Channels
    Websites

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ASTUTE INC Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com