COGNICOR TECHNOLOGIES in Bot Services

CogniCor’s virtual agent, a chat tool, acts as a customer representative for businesses. The virtual agent communicates like a human and answers the customers’ questions. These agents are powered by AI with a strong UI, which is used mainly in CRM. Moreover, the company also offers CIRA, a fully automated and intelligent cognitive platform that combines the power of NLP, NLU, and learning algorithms. CIRA understands user intent based on past conversations and also learns from existing data sources, such as chat logs, manuals, and policy documents. Enterprises can also deploy the CIRA-based virtual agent on websites and customer call centers for customer support in order to resolve and troubleshoot customer queries. In addition, it is also available via the cloud and on-premise deployment models.

USP : CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a conversational interface and predicts customer queries based on historical conversation. It is a very efficient tool for businesses wherein customer satisfaction plays a very important role. The company provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance, retail, travel and tourism, insurance industries, as well as IT help desk support.

BUYERS
VENDORS
EXPERTS
2.2
ANALYSTS
 

COGNICOR TECHNOLOGIES detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.50
2.70
2.65
Product Branding
3.30
4.00
3.85
Product Differentiation and Impact on Customer Value
2.70
2.45
2.65
Product Features and Functionality
3.55
3.45
4.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

COGNICOR TECHNOLOGIES has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    23 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-North America

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
WEAKNESSES
  • Product Maturity / Services
    Managed
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Language Support
    more than 10
  • Industry Vertical
    BFSI
  • Deployment Channels
    Websites
  • Product Features and Functionality
    Interface Mode
  • Channel for Delivery of Support Services
    Remote Support
  • Industry Vertical
    Travel & Hospitality
  • Industry Vertical
    Telecom
  • Interface Mode
    Text and RCS

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COGNICOR TECHNOLOGIES Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com