CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its
flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for
enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive
Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a
conversational interface and predicts customer queries based on historical conversation. It is a very
efficient tool for businesses wherein customer satisfaction plays a very important role. The company
provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance,
retail, travel and tourism, insurance industries, as well as IT help desk support. Request
Cognicor Pricing to get more information.
CogniCor’s
virtual agent, a chat tool, acts as a customer representative for businesses. The virtual agent
communicates like a human and answers the customers’ questions. These agents are powered by AI with a
strong UI, which is used mainly in CRM. Moreover, the company also offers CIRA, a fully automated and
intelligent cognitive platform that combines the power of NLP, NLU, and learning algorithms. CIRA
understands user intent based on past conversations and also learns from existing data sources, such as
chat logs, manuals, and policy documents. Enterprises can also deploy the CIRA-based virtual agent on
websites and customer call centers for customer support in order to resolve and troubleshoot customer
queries. In addition, it is also available via the cloud and on-premise deployment models.