COGNICOR TECHNOLOGIES in Bot Services

CogniCor’s virtual agent, a chat tool, acts as a customer representative for businesses. The virtual agent communicates like a human and answers the customers’ questions. These agents are powered by AI with a strong UI, which is used mainly in CRM. Moreover, the company also offers CIRA, a fully automated and intelligent cognitive platform that combines the power of NLP, NLU, and learning algorithms. CIRA understands user intent based on past conversations and also learns from existing data sources, such as chat logs, manuals, and policy documents. Enterprises can also deploy the CIRA-based virtual agent on websites and customer call centers for customer support in order to resolve and troubleshoot customer queries. In addition, it is also available via the cloud and on-premise deployment models.

USP : CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a conversational interface and predicts customer queries based on historical conversation. It is a very efficient tool for businesses wherein customer satisfaction plays a very important role. The company provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance, retail, travel and tourism, insurance industries, as well as IT help desk support.

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COGNICOR TECHNOLOGIES detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.50
2.65
2.70
Product Branding
3.30
3.85
4.00
Product Differentiation and Impact on Customer Value
2.70
2.65
2.45
Product Features and Functionality
3.55
4.40
3.45
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

COGNICOR TECHNOLOGIES has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    23 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-North America

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Deployment Channels
    Websites
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Company Maturity / Channel Strategy and Fit
    Business Expansion Strategy
  • Company Maturity / Channel Strategy and Fit
    Distibutors Landscape
  • Product Maturity / Deployment Model
    Cloud
WEAKNESSES
  • Product Maturity / Services
    Managed
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / % Revenue from Regions
    Latin America
  • Company Maturity / % Revenue from Regions
    Middle East and Africa
  • Company Maturity / Partner Ecosystem
    Others please specify

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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Language Support
    more than 10
  • Industry Vertical
    BFSI
  • Deployment Channels
    Websites
  • Product Features and Functionality
    Interface Mode
  • Channel for Delivery of Support Services
    Remote Support
  • Industry Vertical
    Travel & Hospitality
  • Industry Vertical
    Telecom
  • Interface Mode
    Text and RCS

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COGNICOR TECHNOLOGIES Presence in Bot Services

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