V-Person Web provides immediate support to customers, which ultimately helps businesses to increase sales, improve customer retention, and enhance loyalty. V-Person Live Chat empowers companies to deliver a fully-integrated support experience by combining virtual agents and human-assisted live chats. VPerson Mobile is based on the NLP and knowledge management technologies, and delivers personalized experiences to customers on a variety of devices, using apps, Hypertext Markup Language-5 (HTML5), and SMS. V-Person Social Media delivers personalized, self-service social experiences to customers on social media networks, such as Facebook and Twitter. V-Person Contact Centre provides real-time virtual assistance to contact center agents by tapping into the backend systems across the organization, for offering ready access to contextually accurate and timely information to customers. V-Person Service Desk empowers an organization’s employees with self-service capability using their preferred devices, with support from the VPerson virtual agent, which can understand questions asked in natural language and instantly provide personalized information. V-Portal helps enterprises manage their customer conversations across mobile, web, and social media channels using the knowledge management technology, workflow management, NLP, robust reporting, analytics, and support and training. Creative Virtual offers solutions deployed through both, on-premises and on-cloud. The company also provides implementation, training, and planning services for the deployment of bots across the enterprise premises.

USP : Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge management system. All these offerings are based on the V-Person conversational technology platform, designed to help businesses leverage their collective knowledge to deliver personalized experiences to their customers across various contact channels. V-Person Web is a virtual assistant which answers customer question and queries at any time along with immediate support.

BUYERS
VENDORS
EXPERTS
2.0
ANALYSTS
 

CREATIVE VIRTUAL detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.30
4.15
3.80
Product Branding
4.15
4.25
4.10
Product Differentiation and Impact on Customer Value
2.70
3.75
2.85
Product Features and Functionality
2.45
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CREATIVE VIRTUAL has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-North America

    23 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Language Support
    less than 10
WEAKNESSES
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Services
    Managed
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Deployment Channels
    Websites
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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Deployment Channels
  • Channel for Delivery of Support Services
    On-Site Support
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Channel for Delivery of Support Services
    Remote Support
  • Pre Sales Support
    Product Demos
  • Interface Mode
    Text and RCS
  • Industry Vertical
    Government
  • Industry Vertical
    Retail & E-commerce
  • Interface Mode
    Audio

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CREATIVE VIRTUAL Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com