Google Cloud Dialogflow Reviews & Product Details

Google Cloud Dialogflow has a range of functionalities, which include NLU, speech recognition, and a robust management toolset. Using the API.AI platform, end-users can integrate conversational applications or bots on various channels, such as Skype, Cortana, Facebook, Line, Kik, Slack, Cisco spark, Telegram, and Twilio. Furthermore, the Google Cloud Dialogflow provides SDK for various other platforms, such as Android, iOS, Node.js, Cordova, Java, and .NET. The platform supports more than 14 languages, including English, Chinese, Dutch, French, and Spanish. Companies such as Comcast, Royal Dutch Airlines, Hubspot, and Wall Street Journal are significant users of the API.AI platform to better serve their customers and enhance customer experience. The company has added the Natural Language (NL) API into Google Cloud Dialogflow, based on NLP and NLU tools that can detect the intent of users, classify the content, and analyze sentiments. Furthermore, Google Allo and Google Home are powered by Google Assistant, which is based on the NL API platform. The company also offers actions on Google tool for developers to build conversational apps for Google Assistant. Apart from this, Google Cloud Dialogflow provides analytics tools, such as Chatbase, for customers and developers to improve the performance of their bots. Chatbase helps developers to monitor the health of their bots, fix bugs, and optimize user churn.

USP : Google entered the bot platform software market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. Google Cloud Dialogflow helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.

BUYERS
VENDORS
EXPERTS
3.7
ANALYSTS
 

GOOGLE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.95
4.15
3.80
Product Branding
4.00
4.25
4.10
Product Differentiation and Impact on Customer Value
2.50
3.75
2.85
Product Features and Functionality
3.50
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

GOOGLE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Managed
  • Product Maturity / Services
    Professional
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
WEAKNESSES
  • Product Maturity / Breadth and Depth of Product Offerings / ...
    Slow Process
    The solution lags, decreasing responsiveness and holding up the workflow Show More
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Deployment Model
    On-premises
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Interface Mode
    Audio
  • Pre Sales Support
    Product Demos
  • Interface Mode
    Text and RCS
  • Language Support
    more than 10
  • Channel for Delivery of Support Services
    Remote Support
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Channel for Delivery of Support Services
    On-Site Support

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GOOGLE INC Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com