platform has a range of functionalities, which include NLU, speech recognition, and a robust management
toolset. Using the API.AI platform, end-users can integrate conversational applications or bots on various
channels, such as Skype, Cortana, Facebook, Line, Kik, Slack, Cisco spark, Telegram, and Twilio.
Furthermore, the API.AI platform provides SDK for various other platforms, such as Android, iOS, Node.js,
Cordova, Java, and .NET. The platform supports more than 14 languages, including English, Chinese,
Dutch, French, and Spanish. Companies such as Comcast, Royal Dutch Airlines, Hubspot, and Wall Street
Journal are significant users of the API.AI platform to better serve their customers and enhance customer
experience. The company has added the Natural Language (NL) API into Google Cloud, based on NLP and
NLU tools that can detect the intent of users, classify the content, and analyze sentiments. Furthermore,
Google Allo and Google Home are powered by Google Assistant, which is based on the NL API platform. The
company also offers actions on Google tool for developers to build conversational apps for Google
Assistant. Apart from this, Google provides analytics tools, such as Chatbase, for customers and
developers to improve the performance of their bots. Chatbase helps developers to monitor the health of
their bots, fix bugs, and optimize user churn.
USP : Google entered the bot services market by acquiring the API.AI platform, a conversational platform for
building bots, applications, and services. The API.AI platform helps developers to build text and voice-based
conversational applications. The platform provides NLP modules that understand user intent.