Some of the features of IPsoft are:

  • Contextual Understanding: IPsoft’s creative platform is wholly knowledgeable of every conversation so it can readily readjust and make efforts suitably. It chooses the most relevant engines based on the problem to come up with an appropriate answer.
  • Dynamic AI: The use of progressive and adaptive artificial intelligence makes the bot platform to generate powerful and useable recommendations for its clients.

USP :

IPsoft is an American multinational firm that works on artificial intelligence along with cognitive and autonomic solutions for other companies. Amelia, the company’s conversational solution is based on cognitive AI, which not just understands keywords but also learns from the queries creating a more profound knowledge and increasing efficiency. Apart from this, it offers intent recognition, context switching, to name a few.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

IPSOFT detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
Breadth and Depth of Product Offerings
2.90
2.60
Product Branding
3.70
3.25
Product Differentiation and Impact on Customer Value
3.60
2.95
Product Features and Functionality
3.70
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IPSOFT has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-North America

    23 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
WEAKNESSES
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Services
    Managed
  • Product Maturity
    Product Branding
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Deployment Channels
    Websites
  • Industry Vertical
    Government
  • Interface Mode
    Text and RCS
  • Industry Vertical
    Retail & E-commerce
  • Interface Mode
    Audio
  • Channel for Delivery of Support Services
    Remote Support
  • Industry Vertical
    Media and Entertainment

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Marie Stelle

Engagement Partner - 360Quadrants.com