MICROSOFT CORPORATION in Bot Services

Microsoft’s bot framework has a bot builder SDK, which includes .NET SDK, Node.js SDK, and REST, bot connector, bot directory, and cognitive services. The Microsoft bot framework allows developers to deploy their bots on various social media channels such as Bing, Skype, Facebook messenger, Kik, Telegram, and Slack. In addition, it also supports web as well as mobile channels. Developers can leverage Microsoft’s cognitive services to add extra functionalities to their bots such as NLP, speech recognition, and image recognition that makes them more intelligent. Developers rely on Microsoft’s LUIS tool to interpret human language. LUIS is one of the company’s cognitive services that adds conversational intelligence to bots, Internet of Things (IoT) devices, and mobile applications, which is used for NLU. Moreover, LUIS extracts the information and intent of the users to understand the natural language; for e.g., the Bing API is used for search and voice command for Cortana. This boosts the bot framework capability and enhances user experience. The bot framework can understand up to 10 languages. The Microsoft bot framework also offers core features, such as dialog management, activity management, message management, and test and debug tool to test bots. Furthermore, the company also supports developers in troubleshooting operational bot issues. In addition, it offers product demos, on-site, and remote support services for enduser customers.

USP : Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

BUYERS
VENDORS
EXPERTS
3.9
ANALYSTS
 

MICROSOFT CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
3.80
3.90
Product Branding
4.25
4.10
4.20
Product Differentiation and Impact on Customer Value
3.75
2.85
3.60
Product Features and Functionality
4.80
3.95
3.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

MICROSOFT CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Pre Sales Support
    Product Demos
  • Language Support
    more than 10
  • Breadth and Depth of Product Offerings
    licenses
  • Channel for Delivery of Support Services
    Remote Support
  • Interface Mode
    Text and RCS
  • Deployment Channels
    Social Media
  • Deployment Channels
    Websites

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MICROSOFT CORPORATION Presence in Bot Platform Software

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