MICROSOFT CORPORATION in Bot Services

Microsoft’s bot framework has a bot builder SDK, which includes .NET SDK, Node.js SDK, and REST, bot connector, bot directory, and cognitive services. The Microsoft bot framework allows developers to deploy their bots on various social media channels such as Bing, Skype, Facebook messenger, Kik, Telegram, and Slack. In addition, it also supports web as well as mobile channels. Developers can leverage Microsoft’s cognitive services to add extra functionalities to their bots such as NLP, speech recognition, and image recognition that makes them more intelligent. Developers rely on Microsoft’s LUIS tool to interpret human language. LUIS is one of the company’s cognitive services that adds conversational intelligence to bots, Internet of Things (IoT) devices, and mobile applications, which is used for NLU. Moreover, LUIS extracts the information and intent of the users to understand the natural language; for e.g., the Bing API is used for search and voice command for Cortana. This boosts the bot framework capability and enhances user experience. The bot framework can understand up to 10 languages. The Microsoft bot framework also offers core features, such as dialog management, activity management, message management, and test and debug tool to test bots. Furthermore, the company also supports developers in troubleshooting operational bot issues. In addition, it offers product demos, on-site, and remote support services for enduser customers.

USP : Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot frameworks mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

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MICROSOFT CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
3.90
3.80
Product Branding
4.25
4.20
4.10
Product Differentiation and Impact on Customer Value
3.75
3.60
2.85
Product Features and Functionality
4.80
3.40
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

MICROSOFT CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New Customers Acquired (Last 2 years)
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Company Maturity / Viability
    Latest Revenue
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Websites
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
WEAKNESSES
  • Company Maturity / Partner Ecosystem
    Others please specify
  • Company Maturity / Effectiveness of Organic Growth Strategy
    Business Expansion Strategy
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Mergers and Acquisitions Strategy
    Mergers & Acquisitions
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Breadth and Depth of Product Offerings
    licenses
  • Language Support
    more than 10
  • Pre Sales Support
    Product Demos
  • Channel for Delivery of Support Services
    Remote Support
  • Interface Mode
    Text and RCS
  • Deployment Channels
    Social Media
  • Deployment Channels
    Websites

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MICROSOFT CORPORATION Presence in Bot Services

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