DaVinci Call Center Software is beneficial for any organization which makes phone calls as this contact center platform allows them a smooth customer interaction with any communication channel of your choice. It is more of a cloud-based solution that has CRM integrated apps for data transmission.
DaVinci pricing for a basic module starts from $50 per month for a user and for a premium package with a live receptionist, they charge $99 for a month. Their customer support and technical service are included in the DaVinci pricing which is 24*7 and on the phone or live chat support. For a customized DaVinci pricing quotation, users can mail vendor.
There is a provision of a free trial on the official website of AMC Technology by providing some basic details and clicking the checkboxes of CRM applications you want. They also provide technical assistance in this service at an additional cost.
Here are the key features which make DaVinci Call Center Software credible in the eyes of its users:
Features in the business plan- It allows call forwarding, call screening, live call answering, voice mail management. Other features in this plan are auto-receptionist, call conferencing and advance call routing, online faxing etc.Features of premium plan- Every feature of the business plan and also you can do the outbound calling and appointment scheduling. Users can also perform administrative tasks, order processing, customer care, bilingual receptionists etc. The dual utility of DaVinci- It is a cloud-based contact centre, and customers can add multiple apps which are customized to DaVinci profile. DaVinci is also a CRM integration platform with preloaded famous CRM related apps like Salesforce, SAP, Amazon Connect etc.Data sharing and configurability- The apps inbuilt in this software through CRM integration can share data between different apps. Additional features here are screen pops, omnichannel routing, call notes, and Skype configuration for chatting.