Eureka Call Center Software is a SaaS (Software as a service) cloud-based speech analytics platform designed by CallMiner to capture the insights after every conversation with the customer. This software caters to the ever-increasing need of midsize to large call centers in providing a robust end to end solution. It is nowadays widely used for transcribing communication with businesses by many companies.
Eureka pricing is subject to approval by Call Miner, so to get a custom pricing quote, you need to visit their website and request for it. Eureka pricing is provided by the software provider or the authorized vendor. On-site product training and installation are included as well in the eureka pricing.
A free trial is available on the Call Miner official website for which you can get registered and then request a demo. Also, a few videos and screenshots are available on the internet of this software for your reference.
Mentioned below are some of the pertinent features of using Eureka Call Center Software as a solution:
Helps in achieving operational excellence- With its speech to text translation to assess a customer’s level of satisfaction, this solution is one of its kind. To convert the speech for operational intelligence, it also provides sentiment scoring and trend presentation.Different phases in this process- Starting from alert generation from speech then doing sentiment analysis to curated categorization and predictive scoring. From there on, speaker separation, secure redaction, and finally custom categorization. Other relevant features- It also helps in call recording, call analysis of recorded calls, predictive dialler, along with lead qualification using analytics. Other functions are inbound screen pop, interactive voice response (IVR), store and share information between different channels.Velocity, Agility, and Results- It has turnkey integration, with packaged content and self-service customization which allows faster and better results. The solutions it provides are agile owing to an open application program interface and the use of novel technologies like ML/AI.