Storm Call Center Software is specially designed for call centers catering to the complex needs of businesses these days. Several startups are now using this customizable software and mid-size companies in the customer interaction intensive industries owing to its great features, all coupled in one package and superior word of mouth marketing by existing users. In this review, we will decode every aspect of storm pricing, its usage, compatibility, etc.
Storm pricing falls in a range that starts from $30 and goes up to $148 depending on the services, requirements, and the modules that are opted. The storm pricing mentioned above is on a per user per month basis. Users can make the payment yearly as well.
There is a free trial available of the Storm Call Center Software with a base trial version subject to your contract. You have to get registered and enter your business details to avail of this service of a free trial which has the basic services. They provide technical support on phone 24*7 and on-site support with additional cost.
Listed below are some of the features behind the increasing popularity of this software:
Multiple benefits put together in one software- Users can do the call recording, along with the inbound call center system. Apart from this, outbound call center and interactive voice response facility.Single interface with multiple integrations- It has a unified interface for each channel which optimizes efficiency. Integration with a third-party system for smooth cross channel interaction with customers.All about storm CONTACT- Assists in matching customer queries to the concerned agent who can handle it across every channel. These queries are matched keeping skills, expertise, personality, and waiting time for optimization of call center efficiency. iACD (intelligent Automated Contact Distribution)- Storm delivers iACD to connect people and devices to the best resources available. Universal queue management to gather all inquiries into a single queue for enhanced inquiry resolution.