Coztel Call Center Software is an integrated call center focused cloud software that helps companies manage inbound & outbound calls with ease. The platform is a multi-tenant and ideal for entrepreneurs, medium-sized and large enterprises. This is a perfect tool for corporations and organizations that manage a huge number of callers seeking expert customer service.
Coztel Call Center Software can cater to the needs of various kinds of industry users like Freelancers, large enterprises, mid-size business, nonprofit and public sectors. Coztel pricing may vary as per the size of the business and start from $100.00 per month per user. To gain detailed information about the Coztel pricing, users need to contact the vendor directly.
Free trial and Demo is available for interested parties. One can reach out to the vendor through their website and request a demo.
Auto-Dialing- This is one of the most convenient features that save a marathon amount of time as hundreds of calls can be made with one click. It also reduces the waiting time of the Customers.Call monitoring & reporting- The software provides a variety of features like call tracking where the supervisor can control live calls and track the agent's actions on the call. It helps businesses in easily controlling, tracking, managing, and routing phone calls for communication with their customers.Integration with 3rd party Applications- It enables businesses to integrate it with many popular CRM systems, providing them with a streamlined user interface connected to customer management systems in the back-end. Data integration saves a lot of time thus making the work quick and more effective.Multiple dialing modes- It offers varied dialing modes to users like Predictive, Power, Progressive, and Preview. It allows companies to meet their compliance and business needs.