Convox Call Center Software is a versatile call centre software that has gained popularity as it redefines the functionality of a traditional call centre. It can be used for international call centre services through SIP trunks as well as for the domestic call centres making use of analog and ISDN trunk lines. It is a web-based application allowing accessibility from any part of the world.
Convox pricing is quite customizable as it primarily depends upon the number of users and the number of hours the software is being used for. This happens to be a deciding factor because the entire application is cloud-based. Yet, in order to obtain more precise Convox pricing, a request needs to be placed on the company website.
A ConVox Call Center Software service-specific demo is set up by the service provider after a request has been placed. The details such as pricing, validity period and a number of allowed users are shared either via a call or email services.
Advanced IVR- An automated and interactive voice response can be set up for the customer to choose the service of choice. For ease of use, the voice response can be made available in different languages as well.
Automatic call distribution- This adds the facility to redirect the calls to a suitable agent working in an inbound call centre. The decision making to transfer a call is done on the basis of an agent’s skill, calling history and complexity experience.
Predictive outbound dialling- The predictive dialling mode along with preview and progressive can be configured. This is been seen as a time saver for an outbound call centre.
Calling features- Each and every voice call taking place can be recorded as well as saved in the server. The added option of live call monitoring allows one to listen to the real-time calls for a particular server.