OneSight Call Center Software is an end-to-end solution that is capable of monitoring and analyzing the customer experience and application performance on a real-time basis. It improves the self-servicing applications such as websites, IVRs, and chatbot to address the customer queries and provides an optimal solution. It enables an intelligent performance monitoring of voice, web, and chat applications.
OneSight pricing is based on the nature of the business and the number of users using the software at a time. It offers modular pricing plans that help save money. The company has not disclosed any information regarding its specific pricing policy. To gain detailed information about the OneSight pricing, one must come into direct contact with the vendors responsible. They will provide detailed pricing as per the individual’s requirement.
OneSight Call Center Software does not provide any demo or trial version of the software. However, it offers assistance that helps you choose the right OneSight pricing plans as per the business needs. It manages the performance of critical web applications and infrastructure from a browser-based console.
Improves QoE and QoS- Quickly identifies the customer-impacting issues across multiple communication channels. It collects, correlates, analyzes, and presents contact center customer experience metrics in a single monitoring solution.Reduces cost- Reduces the operational cost with the help of automated troubleshooting. It proactively detects and isolates the customer-impacting issues and addresses them quickly.Highly customizable- Comes with a simplified dashboard that shows important information like alarm activity, performance trending, and current monitoring state. Comes with customized alert templates and monitoring metricsMeasures application and system health- Supports diverse polling and advanced collection mechanisms. Collects valuable and application-specific data through SNMP and log files. It comes with built-in reports for SLA compliance and performance analysis.