Harmony Call Center Software Pricing & Demo
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Summary
Harmony by Knoahsoft, which is a company providing voice over internet protocol (VoIP) based call recording and other such analytics tools for modern-day solutions to all the problems being faced by call centers these days. It is an optimization software used for increasing customer satisfaction and achieving operational efficiency. Also, harmony pricing supports its installation in almost every organization today.
Harmony Pricing
The exact Harmony pricing is not disclosed by the company. Users can contact the customer service to know about the Harmony pricing plans and can get a competitive quote for their requirements. The vendor will get back with detailed pricing and benefits.
Harmony Demo
There is no option of a free trial with Harmony software. There are 24*7 customer support and technical assistance on call along with on-site training at an additional cost. Additionally, there is web-based live chat support as well for your queries resolution.
Features
Listed below are the most prominent features of Harmony software:
Real-time data collection- Harmony gives you a chance of better call center management with real-time information at your disposal. It has an intuitive interface that breeds efficiency in the organization and helps in better control and supervision.Boosts resource efficiency and saves costs- This software solution has tools with inbuilt tools to figure out the maximum efficiency with the highest level of productivity. It also assists in cost-cutting owing to its low one-time investment and no maintenance.
Add-on features- Some of the key characteristics are directing inbound and outbound calls, online views, call recording, interactive voice response (IVR), etc. Users can also do queue monitoring, scheduling tasks and assignments, assign workflows, manage application settings.
Customized layouts and compatibility- Users can track agent stations, real-time display, dashboard monitoring, and with customized layout, you can arrange KPI related information on the screen. Harmony is compatible with mobile devices, tablets, PCs/laptops and works with almost all known browsers.
Discussions
Discussions (1)
Buyer
Shalini Suvarna's requirement
24/05/2021
"We need a software for Quality Audit
we want a Automated Report from the software.
Different type of Automated charts "
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Harmony Call Center Software Reviews
Buyer, Education, SME
Apr 28, 2020
“A solution for future”
This software with additional features will shape the future going forward in a big way.
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Buyer, Finance, SME
Apr 28, 2020
“Trustworthy software solution”
A fast and reliable solution with excellent service which has worked well for us from the first day. In short, value for money option.
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Company Size :
Enterprise
SME
Startup
