Cloud Contact Center Pricing & Demo

Are you from this Company?

Cloud Contact Center

Write a Review

52 Likes

69 Buyers Negotiating

Product Overview

Cloud Contact Center Call Center Software enables organizations to manage a large volume of both inbound and outbound client communications across different channels. It helps in managing and handling incoming calls as per the number called and the specific database of handling instructions. This call center software is perfect for use in small, medium, and large-sized contact centers.

Cloud Contact Center Pricing

Cloud Contact Center pricing is usually subscription-based. Basic packages of the software are in a range of $10 to $20 per agent per month. Some extensive plans range between $50 to $200 per month. An On-premise system may cost a one-time licensing fee along with software up-gradation and maintenance service.

Cloud Contact Center Demo

Free trial of the software is available for the users where some advanced features may not be available. The users can opt for software pricing models that are typically subscription-based.

Features

Here are some of the best features of this software:

Call Recording- Records inbound and outbound calls. Pauses/resumes live call recordings, and previous call recordings can also be checked to ensure quality compliance.

Call Control- Enterprise-level features like hold, blind, mute, etc. are available. Blind and warm transfers enable the agents to inform the other agent about the caller’s problem verbally. The ring group feature allows transferring the callers to a specific agent, ensuring a fair distribution of transferred calls within the team. Conference calling features facilitates collaboration by allowing the user to add team members and guests to calls.

Call Queues- Enhances call queue waiting experience of the callers. Voicemail notification option allows the user to respond to every message.

Personalized Greetings- Greetings can be personalized to delight the customers which enhances the brand’s image. Pleasant waiting experience is provided to the customers by adding custom hold music.

Custom agent status- Greetings can be personalized to delight the customers which enhances the brand’s image. Pleasant waiting experience is provided to the customers by adding custom hold music.