OXON Call Center Software happens to be one of the most comprehensive software built for the world of call centers. It is a cloud-based suite for contact centers and provides services like contact via phone, e-mail, chat, social media, and text, for businesses of all sizes. The monitoring and support ticket system completes this package of services.
OXON pricing starts from $39 a month. OXON pricing plans are three-fold - Business, Business Plus, Enterprise. The Business plan offers general call functions, customer service & support, sales, marketing & data collection, and productivity tools. Business plus offers some other add-on features. Enterprise is the complete package. The pricing plan is very dynamic.
OXON Pricing also offers a free plan, wherein users can try all the functions. The pricing plan is designed to suit different user needs and a demo of the software can also be provided.
A Thorough Inbound Calls Management System-
Ability to work with real-time conversations, record deals, and call recordings help in solving issues while also maintaining compliance. Net Promoter Score helps track each call performance and help improve customer satisfaction levels. Outgoing Calls for Various Purposes-
The built-in CRM allows for logging in the details of the sales while on the call. An SMS and e-mail are sent at the end of the call with reasons and follow-up advice, automatically once the call ends. Managing Emails and Social Networks-
Talk to the customers via Facebook messenger and enhance their experience via the same. A ticketing system that takes into account all the channels, be it text, call, email, chat, or social media, helps in support ticket consistency. Business Management and Analytics-
OXON Call Center Software provides you with over 200 historical reports that end up helping analyze contact center performance. Real-time dashboards that are interactive and intuitive help shift focus to the areas that are lagging in customer scores.