OXON Pricing & Demo

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OXON USP

OXON Call Center Software has everything a call center needs. Apart from different mediums of contact, there’s also the availability of tools that empower the performance of the center by boosting workflow management and customer relationship management. Request OXON Pricing to get more information.

Summary

OXON Call Center Software happens to be one of the most comprehensive software built for the world of call centers. It is a cloud-based suite for contact centers and provides services like contact via phone, e-mail, chat, social media, and text, for businesses of all sizes. The monitoring and support ticket system completes this package of services.

OXON Pricing

OXON pricing starts from $39 a month. OXON pricing plans are three-fold - Business, Business Plus, Enterprise. The Business plan offers general call functions, customer service & support, sales, marketing & data collection, and productivity tools. Business plus offers some other add-on features. Enterprise is the complete package. The pricing plan is very dynamic.

OXON Demo

OXON Pricing also offers a free plan, wherein users can try all the functions. The pricing plan is designed to suit different user needs and a demo of the software can also be provided.

Features

A Thorough Inbound Calls Management System- Ability to work with real-time conversations, record deals, and call recordings help in solving issues while also maintaining compliance. Net Promoter Score helps track each call performance and help improve customer satisfaction levels.

Outgoing Calls for Various Purposes- The built-in CRM allows for logging in the details of the sales while on the call. An SMS and e-mail are sent at the end of the call with reasons and follow-up advice, automatically once the call ends.

Managing Emails and Social Networks- Talk to the customers via Facebook messenger and enhance their experience via the same. A ticketing system that takes into account all the channels, be it text, call, email, chat, or social media, helps in support ticket consistency. 

Business Management and Analytics- OXON Call Center Software provides you with over 200 historical reports that end up helping analyze contact center performance. Real-time dashboards that are interactive and intuitive help shift focus to the areas that are lagging in customer scores.

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Strengths
  • +11
    Blended Call Center
  • +12
    Call Logging
  • +13
    Call Recording
  • +5
    Campaign Management
  • +6
    Escalation Management
  • +7
    Inbound Call Center
  • +8
    Interactive Voice Response (IVR)
  • +9
    Manual Dialer
  • +11
    Predictive Dialer
  • +12
    Progressive Dialer
  • +13
    Queue Management
  • +14
    Real-time Chat
  • +9
    Remote Support
  • +5
    Reporting/Analytics
  • +6
    Customer Support Service
  • +8
    Support and Maintenance
  • +7
    Training and Development
  • +7
    Call Reporting
  • +8
    Complaint Monitoring
  • +6
    Feedback Management
Weaknesses
  • -5
    Analytics
  • -5
    Case Management
  • -11
    Chat
  • -6
    Complaint Caegorization
  • -13
    Content Management
  • -6
    Dashboard
  • -7
    Forms Management
  • -9
    Issue Tracking
  • -7
    Knowledge Management
  • -14
    Personalization
  • -12
    Routing
  • -14
    Call Scripting
  • -10
    On-Site Support
  • -10
    Outbound Call Center
  • -9
    Survery Management
  • -10
    Batch Communication
  • -11
    Geo Targeting
  • -8
    Predictive Analytics
  • -14
    Proactive Chat
  • -12
    Template Management

OXON Reviews

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Buyer, Software, SME

4
Apr 28, 2020

“Dream for Outbound Sales Teams”

Our sales team involved in outbound sales calls rated it 5 stars.
Useful (0) Not useful (0)
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James Smith

5
Apr 28, 2020

“Low Cost Helps Improve Sales”

Because OXON Pricing is so standard and not exuberant, the sales increased by 45.7% and I could also see what my employees were doing at the same time.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup