Fondesk Pricing & Demo

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Fondesk

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Product Overview

Fondesk Call Center Software is advanced software that is equipped with features such as transfers, live call monitoring, intelligent routing, recording, and much more. It is designed to target all sorts of businesses right from the SMEs to enterprises having larger call centers. Fondesk Call Center Software also ensures complete mobility of your center so that you don’t have to restrict yourself to your office.

Fondesk Pricing

Fondesk pricing depends on the package users choose for their organization. There are three options amongst which users can choose a package depending upon needs. The Fondex pricing starts from $18 per month/user and rolls up to $50/ month per user. To get the exact amount; request for a quotation from the service providers.

Fondesk Demo

A 14 days demo version is also available on the website but for this, you need to raise a request on the website of the vendors. This demo version is the smaller version of the entire software and by using it, you can understand everything.

Features

Live interaction and response- The software supports unlimited concurrent calls. It also supports the Interactive Voice Response (IVR).

Dialing options are available- This software supports predictive dialing features. It also has a manual dialer for the users to take up action if they want to.

Reporting and analysis- The software clubs the reports and analyses the progress of each user. It also has a call logging feature.

Advanced call features- The users get to enjoy automated call distribution. The software has call recording, call queues, and call transfer features as well.

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Discussions

Strengths

+11

Blended Call Center
+12

Call Logging
+7

Inbound Call Center
+8

Interactive Voice Response (IVR)
+9

Manual Dialer
+10

On-Site Support
+11

Predictive Dialer
+12

Progressive Dialer
+9

Remote Support
+6

Customer Support Service
+8

Support and Maintenance
+7

Call Reporting
+8

Complaint Monitoring
+9

Survery Management
+12

Bi-Annually
+13

Monthly
+5

Others, please specify
+11

Quarterly
+5

Analytics
+5

Case Management

Cautions

-13

Call Recording
-14

Call Scripting
-5

Campaign Management
-6

Escalation Management
-10

Outbound Call Center
-13

Queue Management
-14

Real-time Chat
-5

Reporting/Analytics
-7

Training and Development
-6

Feedback Management
-14

Annually
-10

Batch Communication
-11

Chat
-6

Dashboard
-11

Geo Targeting
-9

Issue Tracking
-14

Personalization
-8

Predictive Analytics
-14

Proactive Chat
-8

Survey Management

Fondesk Reviews

Transportation and Logistics

Apr 28, 2020

“Complete freedom”

One of the best parts about the software is that it provides mobility to the users. If you have this software in your laptop you can carry your office to wherever you want. The cloud-based software lets you get access from anywhere you want.

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Buyer, Director, Analytics