Zoho Desk Call Center Software Pricing & Demo

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Zoho Desk

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89 Buyers Negotiating

Product Overview

Zoho Desk Call Center Software is the best solution for IT support along with Helpdesk which is suitable for both small and midsize businesses in the market today. The software provides a platform with a rich feature ground that provides advanced functions like VoIP, social media integration, data analysis, and lastly service level agreements.

Zoho Desk Pricing

Zoho Desk Pricing helps the users to select from four different packages. The initial free package is limited to 3 agents. The Standard package comes with a price of $25/agent/month with limited features. The most popular pricing for the Standard package is $29/agent/month. Lastly, the Enterprise package is available at $49/agent/month.

Zoho Desk Demo

The software provides a demo on request option to the new users. The session helps with an overview of how the software helps your team, productivity, customer experience, explaining key features, etc. along with a Q&A session with an expert.

Features

Ticket Management- The tool provides a useful ticket that is smart and contextual. The tickets include multichannel, multi-department, email, telephony, etc.

ZIA- The tool helps with ZIA, an Artificial Intelligence for your team of customer service. ZIA is capable of handling different tasks like Ask Zia, Zia Voice, Sentiment Analysis, Notifications, Dashboard, Reply Assistant, etc.

Self-Service- This feature helps the customers to look for answers on their own through the user community. This can be carried out with options like multibrand help center, knowledge base, community, etc.

Agent Productivity- The software helps in tracking the performance of the agent through customer relationships. This is possible through work modes, response editor, mobility, CRM integration, etc.

Popular Comparisons

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Discussions

Strengths

+12

Call Logging
+13

Call Recording
+14

Call Scripting
+6

Escalation Management
+7

Inbound Call Center
+8

Interactive Voice Response (IVR)
+9

Manual Dialer
+10

On-Site Support
+10

Outbound Call Center
+13

Queue Management
+14

Real-time Chat
+5

Reporting/Analytics
+6

Customer Support Service
+8

Support and Maintenance
+7

Training and Development
+7

Call Reporting
+6

Feedback Management
+12

Bi-Annually
+13

Monthly
+11

Quarterly

Cautions

-11

Blended Call Center
-5

Campaign Management
-11

Predictive Dialer
-12

Progressive Dialer
-9

Remote Support
-8

Complaint Monitoring
-9

Survery Management
-14

Annually
-5

Others, please specify
-5

Analytics
-6

Dashboard
-11

Geo Targeting
-9

Issue Tracking
-14

Personalization
-8

Predictive Analytics
-14

Proactive Chat
-12

Routing
-10

Screen Sharing
-9

Sentiment Analysis
-8

Survey Management

Zoho Desk Reviews

Buyer, Manufacturing, SME

Apr 28, 2020

“Outstanding when combined with Zoho CRM”

Integration of Zoho Desk with Zoho CRM is an amazing experience. The simple setup helps both the customer service team and sales team to work with utmost transparency.

Useful (0) Not useful (0)

James Smith