Vlocity caters to various industry verticals including, communications and media, insurance, health insurance, public sector, and Energy. The company invests a large amount in its R&D to provide customer service in a better manner. Vlocity has mainly adopted inorganic growth strategies and entered into various partnerships. For instance, in July 2016, Velocity announced its strategic service partnership with Infosys, consulting company. This alliance will provide customer-specific cloud capabilities to the companies all over the world, allowing them to provide omnichannel customer experiences. Subsequently, as a part of its organic growth, the company launched new product, Vlocity Clickstream Analytics App, in September 2016, which is powered by Salesforce Wave Analytics. It will allow business users to track customer’s interaction through each click and help them to serve better.