Vlocity Clickstream Analytics App allows business users to test and learn the customer’s click-to-click data by combining it with Vlocity interaction platform. Marketers can keep an eye on self-serve or contact center users’ behavior and take required actions to improve their services. Vlocity Clickstream Analytics provides actionable insights to the businesses and helps them achieving faster benefit, and optimized customer interactions. The customers also can also be benefited with quick and easy to use services which will improve customer satisfaction level.
USP : Vlocity clickstream analytics platform offers Vlocity Clickstream Analytics App, which is driven by Salesforce Wave Analytics. It provides operational data and comprehensive clickstream data generated through customer’s interactions while navigating on the company website.
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VLOCITY INC Presence in Clickstream Analytics Software
Vlocity caters to various industry verticals including, communications and media, insurance, health insurance, public sector, and Energy. The company invests a large amount in its R&D to provide customer service in a better manner. Vlocity has mainly adopted inorganic growth strategies and entered into various partnerships. For instance, in July 2016, Velocity announced its strategic service partnership with Infosys, consulting company. This alliance will provide customer-specific cloud capabilities to the companies all over the world, allowing them to provide omnichannel customer experiences. Subsequently, as a part of its organic growth, the company launched new product, Vlocity Clickstream Analytics App, in September 2016, which is powered by Salesforce Wave Analytics. It will allow business users to track customer’s interaction through each click and help them to serve better.
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