ASTEA INTERNATIONAL Cloud Field Service Management

Mobile Edge offers intuitive user interface, simplified user experience, technician productivity enhancer, and strong customer-centric features. Astea has also made enhancements in many of its field service offerings to remain competitive in the market and fulfil customer demands. It strongly focuses on improving the customer experience and synchronizing every customer touch point for enhanced service delivery. Furthermore, Astea offers a strong framework for integrating its solutions with back-office financial and ERP applications, remote equipment monitoring and diagnostic software, CRM applications, tax software solutions, and Computer Telephony Integration (CTI), thereby making it easier to carry out business activities smoothly. The company focuses on offering solutions that are flexible, scalable, and easy to implement, use, and maintain.

USP : Astea focuses on innovating and enhancing its existing portfolio to fulfil customer needs, ensure competitiveness, and increase revenue. In July 2017, Astea launched a mobile workforce solution known as Mobile Edge.

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ASTEA INTERNATIONAL INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.45
4.65
4.15
Product Features and Functionality
3.40
4.00
3.85
Focus on Product Innovation
3.35
4.45
4.40
Product Differentiation and Impact on Customer Value
5.00
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Consulting
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity
    Breadth and Depth of Product Offerings
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Consulting Services
  • Product Features and Functionality
    Optimization Service
  • Product Features and Functionality
    Implementation Service
  • Optimization Service
    Configuartion Review
  • Delivery Models
    Public Cloud Service
  • Services
    Consulting
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Unique Differenciating Factors
    Other Unique features
  • Product Differentiation and Impact on Customer Value
    Product Differentiation

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ASTEA INTERNATIONAL INC Presence in Cloud Field Service Management

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