Mobile Edge offers intuitive user interface, simplified user experience, technician productivity enhancer, and strong customer-centric features. Astea has also made enhancements in many of its field service offerings to remain competitive in the market and fulfil customer demands. It strongly focuses on improving the customer experience and synchronizing every customer touch point for enhanced service delivery. Furthermore, Astea offers a strong framework for integrating its solutions with back-office financial and ERP applications, remote equipment monitoring and diagnostic software, CRM applications, tax software solutions, and Computer Telephony Integration (CTI), thereby making it easier to carry out business activities smoothly. The company focuses on offering solutions that are flexible, scalable, and easy to implement, use, and maintain.
USP : Astea focuses on innovating and enhancing its existing portfolio to fulfil customer needs, ensure competitiveness, and increase revenue. In July 2017, Astea launched a mobile workforce solution known as Mobile Edge.
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ASTEA INTERNATIONAL INC Presence in Cloud Field Service Management
Astea has adopted effective inorganic growth strategies to offer its customers innovative solutions and enhanced customer experience. For instance, in April 2016, Astea and Cumulocity combined their capabilities to offer an advanced service management solution, thereby assisting enterprises in providing new business models, increasing revenues, enhancing customer satisfaction, and improving retention. Moreover, the company focuses on gaining constructive feedback from customers, consultants, technology partners, internal teams, and sales partners to improve in the areas where the company is lagging behind. Astea has direct and indirect presence globally and offers immediate assistance to customers, both mid-sized companies as well as large enterprises.