360 Score: 3.96
For Vendors
  • New York, USA
  • 1911
  • $50BN to $100BN

IBM Cloud Field Service Management


The technical services and cloud platforms, and cognitive solutions segments offer a variety of FSM solutions and services, including smart scheduling and demand management, mobile FSM, mapping and asset management, and work management. With IBM has repeatedly launched new products and updated versions of its cloud FSM to offer customers updated products with enhanced features. In June 2017, IBM announced new brokerage and asset management services on the cloud (IBM Cloud Field Service Management). By making cost and asset management applications available on the cloud, IBM helped companies gain better visibility and governance. Moreover, the IBM Cloud Field Service Management Cloud Brokerage suite assists companies with hybrid cloud transformation. Furthermore, IBM Cloud Field Service Management focuses on consistently expanding its service offerings with innovative technologies.


IBM Cloud Field Service Management’s dynamic business model delivers IT capabilities through 5 business segments: cognitive solutions, global business services, technology services and cloud platforms, systems, and global financing. Watson IoT, the company offers intelligent FSM solutions, based on Maximo, which brings together intelligent solutions on a single, integrated cloud platform.

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Evaluated against 181 key buying criteria
  • Service packages/subscription
  • Customer Redressal Mechanism/Program
  • Product Differentiation
  • Business Process Analysis
  • Configuartion Review
  • Governance
  • Integration Services
  • Readiness Services
  • Strategy Design
  • Upgrade Service
  • Integration and Migration
  • Training, Education and Support
  • Hybrid Cloud Service
  • Private Cloud Service
  • Public Cloud Service
  • 24*7 Technical Support
  • Classroom
  • Datasheets, Whitepapers, and Infographics
  • Demos
  • Online
  • Data Migration
  • Roadmap Creation
  • Consulting
  • Other cloud training and support offered
  • If any other, kindly specify
  • New Services Launched
  • R&D Spend
  • Tailar-made/customized Services
  • Inventory Management
  • Mobile Field Service Management
  • Others (Billing and Invoicing and tracking and performance management)
  • Reporting and Analytics
  • Scheduling and Dispatch
  • Service Project Management
  • Warranty Management
  • Work Order Management
  • Breadth and Depth of Product Offerings
  • Focus on Product Innovation
  • Idle Time Monitoring
  • Life Cycle Monitoring
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IBM CORPORATION Presence in Cloud Field Service Management
IBM is globally recognized for its diverse set of products and services. IBM offers an extensive range of solutions under 2 broad categories: FSM and Maximo Asset Management. The company focuses on integrating IT frameworks and cloud to attain higher values and profitability from market transitions. To achieve this, in 2016, the company spent USD 15 billion on R&D, capital expenditure, and acquisitions. IBM believes in growth with innovations. The company, in 2016, became the first company ever to be granted 8,088 patents. IBM considers data, cloud, and analytics as the critical elements for ensuring competitiveness in the FSM market. IBM strategically follows the strategies of new product launches, strategic partnerships, and acquisitions in the cloud FSM market. For instance, in February 2017, IBM announced a strategic partnership with ServiceNow to replace unstructured work patterns with intelligent workflows. The partnership of IBM and ServiceNow would focus on automating manual processes to deliver greater efficiencies to the customers of both the companies. Furthermore, in November 2015, IBM announced the acquisition of Meteorix, a Workday consulting partner that focuses on HCM, payroll, spend management, and post production services. This acquisition would enable IBM to help companies redefine work with cloud-based financial and HR services. The company’s prime focus is on offering better customer services through proficient technology-enabled field service products and services to sustain in the current competitive market that is driven by cloud and mobility. Furthermore, IBM Corporation is also focusing on strengthening its market presence in China, India, and countries in Eastern Europe, South East Asia, MEA, and Latin America by increasing its product availability in these regions through the expansion of cloud data centers.


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#5 Services / Training, Education and Support