IBM Cloud Field Service Management

The technical services and cloud platforms, and cognitive solutions segments offer a variety of FSM solutions and services, including smart scheduling and demand management, mobile FSM, mapping and asset management, and work management. With IBM has repeatedly launched new products and updated versions of its cloud FSM to offer customers updated products with enhanced features. In June 2017, IBM announced new brokerage and asset management services on the cloud (IBM Cloud Field Service Management). By making cost and asset management applications available on the cloud, IBM helped companies gain better visibility and governance. Moreover, the IBM Cloud Field Service Management Cloud Brokerage suite assists companies with hybrid cloud transformation. Furthermore, IBM Cloud Field Service Management focuses on consistently expanding its service offerings with innovative technologies.

USP : IBM Cloud Field Service Management’s dynamic business model delivers IT capabilities through 5 business segments: cognitive solutions, global business services, technology services and cloud platforms, systems, and global financing. Watson IoT, the company offers intelligent FSM solutions, based on Maximo, which brings together intelligent solutions on a single, integrated cloud platform.

BUYERS
VENDORS
EXPERTS
4.0
ANALYSTS
 

IBM CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
4.65
4.25
Product Features and Functionality
3.85
4.00
3.55
Focus on Product Innovation
4.40
4.45
4.45
Product Differentiation and Impact on Customer Value
5.00
5.00
4.40
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Breadth and Depth of Product Offerings
    Service packages/subscription
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
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    Governance
  • Product Maturity / Implementation Service
    Integration Services
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    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
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    Upgrade Service
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    Integration and Migration
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    Training, Education and Support
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
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    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
WEAKNESSES
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Services
    Consulting
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Breadth and Depth of Product Offerings
    Tailar-made/customized Services
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Solutions Offered
    Reporting and Analytics
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    Scheduling and Dispatch
  • Product Maturity / Solutions Offered
    Service Project Management
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    Warranty Management
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    Work Order Management
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
  • Product Maturity / Unique Differenciating Factors
    Life Cycle Monitoring
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Optimization Service
  • Product Features and Functionality
    Implementation Service
  • Product Features and Functionality
    Consulting Services
  • Support Services
    24*7 Technical Support
  • Product Differentiation and Impact on Customer Value
    Product Differentiation
  • Optimization Service
    Configuartion Review
  • Solutions Offered
    Inventory Management
  • Delivery Models
    Public Cloud Service
  • Breadth and Depth of Product Offerings / Service packages
    subscription

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IBM CORPORATION Presence in Cloud Field Service Management

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